An exciting opportunity has arisen for a Membership Support Administrator to join our team based in Dublin. The primary purpose of this role is to support the Cii Team to deliver excellent services and experiences for our charity organisation members. The role is multifaceted, requiring a strong degree of initiative, relationship management, and stakeholder engagement. Collaborating with multiple stakeholders, the key priorities include member engagement and support, organising training courses, meetings & events, communication, and data management. 
 
Our ideal candidate will be forward-thinking, imaginative, reliable, and a fantastic multitasker. As well as being extremely organised, we are looking for someone who is ambitious, has proven experience, and is eager to learn. This is a great opportunity for you if you like working with people, you’re eager to get stuck in, and enjoy variety within your role. This is a new position and one you can make your own.  

Why work with Cii? 
Our Benefits 

Annual Leave - 23 days of annual leave 

Hybrid/Flexible Working Available 
Cii supports and embraces Flexible Working, including working from home, in line with our Flexible Working Policy and subject to work/role requirements. 

2 discretionary days (Good Friday & Christmas Eve) 

Pension: employer and employee contribution (post-probation) 

Education Support for job-relevant courses 

Employee Assistance Programme 

Staff Away Days & Social Events  

Salary range €32K-€35K 

The ideal candidate will possess the following: 

• Relationship management and stakeholder engagement experience. 
• Excellent organisation and administrative skills with strong attention to detail 
• Ability to time manage effectively 
• An ability to work well under pressure, resilient and solutions-focused. 
• Minimum 2 – 3 years’ experience in a similar role 
• Ability to work in a fast-paced environment & work to deadlines 
• Excellent interpersonal and communication skills – fluent written & spoken English is essential 
• Propensity to think outside the box and bring own ideas 
• Highly motivated and capable of working on own initiative and be a team player 

Key priorities will include: 

• Stakeholder engagement and collaboration. 
• Excellent MS Office365 skills including Excel, Word, SharePoint, and experience with a CRM database are desirable 
• An ability to develop, implement and oversee good systems, processes, and procedures that deliver high-quality membership services.  
• Passion for great customer service. 

Primary Duties and Responsibilities: 

• General member support/administration duties  
• Manage external contractors on digital marketing campaigns 
• Manage Cii website and CRM (Customer Relationship Management) to ensure all content is relevant and up to date  
• Organising & coordinating training courses & events 
• Supporting Board & Governance work 
• Managing office facilities 
• Assisting with ADHOC duties 

ABOUT Cii  
Charities Institute Ireland is the representative body for Ireland’s leading fundraising charities. With over 250 organisational members, we work to help them grow and maximise their impact to deliver their purpose and improve the welfare of others. We deliver education programmes and training resources for charities across Ireland, to build skills and best practice. We advocate on behalf of members to amplify their voices; build recognition of the value of our sector and the important role it plays in our society.  

Cii is an Equal Opportunities Employer 

Apply today for immediate consideration.