Masterclass/Seminar/Workshop Refund Policy: Please note that no refunds will be issued to tickets cancelled within two working days of an event start time. The ticket can be transferred to another person or you may exchange the ticket for another event to the same value. If you decide to exchange your ticket this must be done with a minimum 24 hours prior to the start time of the original event date by notifying Charities Institute Ireland by phone and email. Only one exchange is allowed per ticket. If you cannot attend the newly booked event date then you will not be able exchange or get a refund on this ticket, you will only be able to transfer the ticket to another person.

Certificate & Diploma Refund Policy: Please refer to the Cii Academy Qualification Course Booking Terms & Conditions.

Bolder Board Training Refund Policy: No refunds or exchanges. Delegates can only pass on their ticket to another person.