Volunteer Coordinator – Special Olympics Ireland

Summary

The successful candidate will support all elements of the volunteer programme including recruitment, registration, retention, engagement and recognition of volunteers.  The Volunteer Coordinator will take the lead in managing registration processes for applicant and existing volunteers and maintain an active and up-to-date volunteer database.

 The person appointed will be required to liaise with other colleagues across departments and regions and at times take the lead on projects.  This role is suitable for somebody who has a good working knowledge of using databases, is driven to make improvements and who is open to learning and developing in the role.  The role will involve evening and weekend work.

Duties and Responsibilities:

  • Drive and manage registration processes for new volunteer applicants

  • Drive and manage registration renewal for existing volunteers

  • Develop and implement processes to maintain an active, up to date, database

  • Work with IT (CRM) to address issues relating to standardisation of data entry and the development of reports and data exports to meet the needs of the Special Olympics Ireland programme as they relate to volunteers

  • Take the lead for CRM issues and solutions within the department

  • Guide Regional Development Officers for Volunteers on relevant processes connected with registration, reporting and data analysis

  • Work closely with the Volunteer Registration Administrator to review registration and administrative processes and assess best usage of the Central Volunteer Support Centre

  • Assist the Volunteer Manager in Special Olympics Games preparation: volunteer recruitment, registration, selection, communication and assignment

  • Lead projects arising from the Volunteer Strategy as directed by the Volunteer Manager

  • Represent Special Olympics Volunteer Department as required

  • Assist in managing queries from the volunteer base and act as escalation point in relation to registration queries as required

  • Undertake any other assignments as may reasonably be requested by the Director of Training and Volunteers or Volunteer Manager

 Skills and experience:

  • Experience in a similar role working with a volunteer workforce

  • Ability and experience in motivating and engaging volunteers

  • Comprehensive experience using database(s) for the purposes of extracting, collating and interpreting data (Experience using Raiser’s Edge desirable)

  • Ability to positively influence others

  • Competent decision maker

  • Ability to design and deliver processes

  • Experience motivating and engaging others

  • Ability to lead and drive projects using project management software

  • Excellent communication skills

To apply for this position please send your CV and a cover letter by email to careers@specialolympics.ie

  • Closing Date for Applications
    Wednesday 02 October 2019