Childline Supervisor, Limerick – ISPCC

 Job Details:

  • To be responsible for the development of the regional Childline unit in their area.

  • To provide a service that responds to children that is non-judgmental and non – problem centered in focus.

  • To ensure that volunteers and staff are recruited and trained to meet the demands placed on the service and in line with service contracts.

  • To be responsible for the supervision and management of volunteers and staff within their area, ensuring that the service is of high quality and is child-centered in its practice with children.

  • To ensure that on going training is implemented at least 4 times a year with volunteers and that the professional development of volunteers is facilitated by the agency.

  • To model “best practice” for volunteers within the service and ensure the regions quality standard.

  • To be accountable for the units that have been developed ensuring that service contracts are achieved.

  • To act at all times within ISPCC policy and practice guidelines and to take immediate appropriate action if a child is at risk.

  • To complete outreaches in schools, youth clubs etc. developing awareness of the Childline service.

  • To ensure that accurate and efficient records are maintained to include staff and volunteer rosters.

  • To engage in any other duties requested by the Society. This includes involvement in the Society’s campaigning and lobbying, training and research, public education and fundraising initiatives

  • To attend national Childline meetings and Regional team meetings

  • Complete on call and support line duties and work in line with ISPCC Safeguarding policy and procedures.

  • Participate actively in fundraising events run by the society and in particular the volunteer fundraising events

  • To actively participate in all Society campaigns

Person Specification 



  • Candidates should possess a Honours Bachelor’s degree (Level 8) qualification in one of the following fields: -

  • Psychology, Child Psychology, Psychotherapy, Counselling or related Social Science fields.


  • Post –graduate qualification in one of the above listed fields

  • Good IT skills & knowledge of Web Counselling




  • Candidates should have a minimum of two years experience of working with children

  • Experience of management and supervision of staff and/or volunteers


Desirable: -                                

  • Experience of recruitment

  • Experience of working with volunteers

  • Adult training and/or facilitation

  • Experience of on –line communication with children & young people



  • Candidates must be able to demonstrate a Theoretical and practical knowledge of: child development, developmental psychology and related assessment and intervention processes.

  • Knowledge of web based service provision


  • Candidates should be able to demonstrate a working knowledge of children’s legislation with regard to child protection and children’s rights.

Ability and Attributes


  • Candidates should possess excellent communication skills.

  • Candidates should possess excellent presentation skills.

  • Candidates must be child-centred with an ability to remain focused on the needs of the children.

  • Candidates must exhibit a strong commitment to children’s rights.

  • Candidates must be effective at time management with the ability to oversee a number of projects at any given time.

  • Candidates must be self-motivated and have the ability to work on own initiative as well as work as part of a team.

  • Candidates must be flexible and have the ability to change to be available or willing to work unsociable hours as occasionally required.


  • Candidates should have a sound knowledge and understanding of research and methods of evaluation and have the ability to apply these to their work place setting.


  • Candidates must possess a full, clean driver’s license and be willing to drive as part of the role.


  • Closing Date for Applications
    Noon on 13th September 2019

To apply please send completed application form to

Application form.