Childline Facilitator, Dublin – ISPCC

Childline Facilitator, Dublin. 26.25 hours per week, 3 year fixed term.

This post is a child centred position. All practice starts and finishes with the needs of the child. Practice is evaluated with reference to the outcome for the child.

Job Details

  • To support the Childline service in all it’s operational and strategic aims.

  • To provide a listening service to children and young people that is non-judgmental and non-problem centred in focus.

  • To ensure that all children are treated with respect and dignity

  • To provide a listening service that is assessable to children.

  • To prevent child abuse and to protect children through empowerment.

  • To act at all times in accordance with ISPCC policy guidelines and to take immediate appropriate action if a child is at risk.

  • To ensure maximum accessibility to the Childline service for all children by answering calls and online contacts in a timely and efficient manner.

  • To ensure that all administration systems are maintained and good record keeping practices are in place.

  • To provide a service to children and young people that they can use in whatever capacity they feel is appropriate.

  • To be flexible by carrying out duties as requested by the society such as administration tasks or duties that involve, the support and development of volunteers.

  • To be involved where possible in the Society’s campaigning, lobbying, training and research, public education and fundraising initiatives.

Personal Specifications



  • Minimum of a Diploma in Psychology, Social Studies or related field or working towards a qualification



·         Candidates should have 1 years direct experience with children



  • Candidates should have knowledge of Children’s Rights

  • Candidates should have a knowledge of Child development


  • · A knowledge of Active Listening skills

  • · Knowledge of Child Protection procedures and legislation

  • · Good Working Knowledge of Child Centred Practise

  • · Telephone and on-line experience

Ability and Attributes:


  • Candidates should have excellent communication skills.

  • Candidates must be child-centred with an ability to remain focused on the needs of the children.

  • Candidates must exhibit a strong commitment to children’s rights.

  • Candidates must be self-motivated and have the ability to work on own initiative as well as work as part of a team.

  • Candidates must be flexible and have the ability to change to be available or willing to work unsociable hours as required.


  • Closing Date for Applications
    Noon on 13th September 2019

To apply please send completed application form to

Application form.