Data Analyst – Médecins Sans Frontières

Job Title: Data Analyst (Fixed term Contract)
Hours: 40 hours per week
Reports to: CRM Project Manager
Works closely with: Fundraising Team, Database Manager– MSF UK
Location: Dublin
Salary Grade: 3.1
Salary: €41,766.15 per annum
Duration: 6 Months (possible extension)


MÉDECINS SANS FRONTIÈRES
Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organization, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation. MSF relies on donations from private individuals and organizations for the majority of its income. This private funding gives MSF the freedom to respond where the need is greatest and speaking out publicly when we witness acts of violence and unacceptable suffering, free from any political interference.

MSF has around 40,000 local and international staff working in over 70 countries, in some of the most challenging places in the world. Our medical humanitarian projects are supported by teams in 32 countries, including the UK and Ireland, spread across Europe, North and South America, Asia, Africa
and Australasia.

At MSF UK/IE, we support our projects by building relationships with our supporters, increasing awareness of our work, raising funds, providing specialist medical expertise, catalyzing change on medical humanitarian issues, and recruiting staff for field operations. MSF UK/IE personnel are dynamic, hard-working, enthusiastic and committed to MSF’s values and aims.

MEDECINS SANS FRONTIERES (MSF) IRELAND.

The Irish office works in a highly integrated manner with MSF UK, and is focused on the core activities of fundraising, recruitment, representation and awareness-raising of our mission among the Irish public. Twelve years after its opening, the Dublin office is staffed with 10 full-time and 3 part-time employees plus 2 interns, involved in general management, communications, advocacy, fundraising and recruitment. In addition, we have several office volunteers who assist on a regular basis with fundraising, administration and recruitment.

MSF Ireland aims to recruit quality field staff from specialized professions to meet operational needs within the MSF movement. For the past years, MSF Ireland has been providing support to MSF UK in the recruitment and retention of Irish field staff. The priority for this role will be development and implementation of a recruitment strategy that capitalizes on skills and experience in Ireland to meet  operational needs. This will be done alongside targeted active recruitment in the Irish market and the management of relevant recruitment and HR administration.

FUNDRAISING DEPARTMENT
MSF Ireland has achieved significant growth in private income in recent years through active recruitment activities and emergency appeals. There continues to be opportunities to obtain further market share and growth within Ireland, and amongst target groups.

In the coming strategic period, MSF Ireland will focus on the continuation and scaling up of existing fundraising activities such as emergency appeals, recruitment and retention of regular donors, and the development of a major gifts programme.

The Dublin office is currently staffed with eight full-time posts, with support from office volunteers and interns. The fundraising team consists of five people, including Senior Fundraising Manager, Major Gifts Manager, CRM Project Manager, Individual Giving Manager, and Digital coordinator.

JOB PURPOSE
The Data Analyst is responsible for managing MSF Ireland’s CRM database, providing comprehensive data support for all our fundraising activities, and for the management of supporter care to MSF’s supporters, primarily through our third party donation processing house

They will enhance fundraising performance through the accurate capturing of data, data mining and segmentation, and the analysis of trends and campaign performance - making recommendations where necessary. The successful candidate will play in key role in the effective implementation of MSF’s recruitment and development programmes across multiple channels

MAIN DUTIES AND RESPONSIBILITIES:

Data Management & Analysis
• Responsible for the overall management of the fundraising database.
• Manage the proliferation of data entering the system and developing new processes to support this, enhancing DB workflows of the team and external suppliers.
• Conduct regular checks on the data entered into DB from various suppliers to ensure
cleanliness of data and data integrity.
• Maintain and improve the accuracy and efficiency of data-capture and data processing to
maximise income generation.
• Actively finding ways to improve and streamline data processing on the system.
• Provide data selections, data profiling and data mining to support the work of the Fundraising team.
• Develop data led segmentation for campaigns and develop donor profiling to deliver key
insights on donor activity as well as on key metrics for giving, attrition and engagement.
• Set up, Monitor and Develop data analysis from DB, to provide regular KPI’s which inform
team and campaign performance and future campaign activity.
• Work with the team and external partners to ensure all insights are actioned and used to
develop future plans for acquisition, upgrade and retention.
• Manage analysis and reporting of all supporter development campaigns, using insights gained to produce actionable improvements to future activities. Support the Campaigns &
Communications executive to conduct qualitative research to gain insight into supporter
motivations for giving.
• Managing the regular upload of data files to the CARE database, ensuring the accuracy of the data loaded to the system adheres to MSF’s data standards. This involves focusing on the quality of the information received and identifying and managing data errors with external suppliers where needed.
• Maintain and develop systems to monitor the data flows between external suppliers and
MSF. Manage the change in 3rd party donation processing suppliers.
• Generate and present data analysis to monitor income performance, which in turn informs
future fundraising activity.
• Develop database import specification documents, set up new suppliers and campaigns in the CRM system. Set up data files and manage the importing of data and amendments to data files.
• Analyse, recommend, test, and implement data structure changes as necessary.
• Critically appraise data and provide recommendations on best practice recording and
reporting.

Please note that this list is indicative of the key responsibilities of this role but is by no means exhaustive. MSF is an emergency organisation and a ‘Can do’ attitude and flexibility to take on other related tasks is essential. This job description does not form part of the contract of employment

Supporter Care
• Act as the primary contact between MSF and all 3rd party suppliers, including our donation processing house. This involves day to day management, production of matrixes, identifying areas for improvement in service delivery, managing complaints and troubleshooting and resolving any issues through a solution orientated approach.
• Reconcile the daily data flows between 3rd party suppliers and donation processing house, ensuring donations are being processed accurately and in a timely manner.
• Process tax claims on donations for submission to the Revenue.
• Conduct post implementation evaluation and reviews on all activities to assess ROI and
produce regular reports in order to inform future campaign planning.

Systems & Reporting
• Conduct Monthly coding on all income (Support Senior Fundraising Manager to ensure
monthly coding is accurate for all income).
• Manage all internal fundraising systems and processes and update and amend these to ensure the effectiveness of the team’s delivery to donors.
• Managing the weekly batch processing for internal donations processed.
• Provide monthly reconciliation reports relating to income received across all bank accounts.
• Provide regular reports on campaign expenditure and income.
• Ensuring MSF IE and all campaigns adhere to the GDPR in the collection and transfer of data to and from the DB.
• To provide detailed, consistent reports and statistics on donors when required.
• To provide detailed attrition reports and provide statistical analysis to identify trends in donor behaviour.

Other:
• Abide at all times by Irish and international codes of best practice in fundraising.
• To work as a full member of the fundraising team, assisting with fundraising projects or
campaigns as and when required.
• To maintain commitment to the aims and values of MSF through proactive involvement in and attendance at ongoing MSF Ireland and wider movement operational activities.
Please note that this list is indicative of the key responsibilities of this role but is by no means exhaustive. MSF is an emergency organisation and a ‘Can do’ attitude and flexibility to take on other related tasks is essential. This job description does not form part of the contract of employment.

PERSON SPECIFICATION

Essential:
• Excellent knowledge of relational databases, SQL, SSMS, MS Excel, MS Access & Power BI.
• Demonstrative system administrator experience of CRM database systems.
• Practical knowledge and experience of ETL processes.
• A proven track record of working with database systems’ management and development.
• Ability to provide data analysis to support decision making in fundraising planning.
• Have systematic and organised approach to follow things through in a methodical way.
• Attention to detail with a thorough approach to the area of data processing.
• Ability to carry out different tasks simultaneously and prioritise time and resources
accordingly.
• Good interpersonal and negotiating skills with an ability to manage, build and maintain
relationships with external suppliers and internal stakeholders
• Ability to work collaboratively with others.
• A level of analytical and technical skills equivalent to degree level.
• Flexibility to take on other related tasks combined with willingness to learn.
• Active problem solver – solution orientated approach.
• Strong interpersonal, verbal and written communication skills, including diplomacy and
negotiating skills.
• Fluency in written and spoken English.
• An ability to deal with people at all levels and from a wide range of backgrounds.
• Good team player, able to work cross-departmentally and with colleagues in other countries
and external suppliers delivering a wide range of services.
• Flexibility to take on other related tasks combined with a willingness to learn.
• Commitment to the aims and values of Médecins Sans Frontières

Candidates must hold an appropriate passport or permit to work in Ireland

CURRENT BENEFITS AT MSF UK AND IRELAND:
Salaries
MSF UK & Ireland pays the salaries into the bank account on the 30th of each month.
Flexitime Scheme MSF UK & Ireland operates flexi time. The daily requirement for full time staff is to work 8 hours plus half an hour for lunch with core hours between 9.30am-5.00pm and flexi time periods between: 8.30am – 9.30am and 5.00pm-6.00pm.

Annual Leave
The MSF UK & Ireland holiday (annual leave) year runs from 1st January to 31st December. Annual entitlement for full-time staff is 28 days per year in addition to Irish bank holidays (pro rata for parttime)

Sick Leave
MSF UK offers support for staff who are too unwell to attend work. The discretionary organisational sick pay scheme helps alleviate hardship and anxiety on those occasions when employees are unable to carry out their duties due to illness or injury.

Income Protection and Group Life Schemes
On completion of three months’ employment with MSF UK, staff will receive additional benefits though our Group Income Protection Scheme, for long-term ill-health protection, and Group LifeScheme which is equal to four times the individual’s salary on death while employed.


Pension Plan
After three months’ continuous employment, you will be enrolled into MSF UK’s Group Personal Pension Scheme. MSF UK will make an employer contribution equivalent to 10% of your gross salary; you will also be able to make additional employee contributions.


Development Opportunities
MSF UK & Ireland has an annual performance review process in place during which individual development needs are discussed and training needs identified.


HOW TO APPLY – THE RECRUITMENT PROCESS
Timetable:
• Closing date for applications: 26 August 2019 by 11:59pm
• Interviews: 2 September 2019


To Apply
If you are interested in this position, please send your CV and a letter of motivation explaining how your skills and experience relate to the person specification to:
E-mail: Recruitment@dublin.msf.org

Your letter of motivation is the most important part of your application. It should be used to tell us how you meet the selection criteria listed on the person specification. Draw particular attention to experience, skills, achievements and knowledge gained in past employment or other activities which are relevant to the job. It may be easiest to use the headings relating to the requirements detailed in the person specification and demonstrate how you meet them. Please ensure your covering letter is no more than 2 pages long (2 sides of A4).

As we receive a large number of applications for our advertised vacancies we are unable to respond to those applicants who have not been shortlisted and we apologise for this in advance. If you do not hear from us within a week of the closing date please assume that you have not been shortlisted.

  • Closing Date for Applications
    26 August 2019