Head of Services – The Crann Centre

The Crann Centre Ltd is a registered charity providing innovative and life enhancing services and supports for children and adults with Spina Bifida/Hydrocephalus and their families. Crann’s care model places the client and their family at the centre of a range of services with strategically planned overlaps to ensure support is delivered in a continuum.

At Crann we pride ourselves on being person centred, family focused, innovative and responsive.

We currently have an exciting opportunity for an experienced and highly capable team player to join a growing organisation in a pivotal role as Head of Services.

Background to the role:
This is a new position; the successful candidate will be a key member of the management team. You will be responsible for implementing the service development and delivery component of our strategic plan. 
You will ensure the right services are available, resourced and are meeting the needs of Clients and their families. This is a fantastic opportunity for a highly motivated person who is looking to take on a leadership role that can make a real difference. You will work collaboratively with a great group of people who are inclusive, passionate and share a vision to provide excellent, evidence-based services for Clients and their families.

For further details see the Job Description below. 
Apply with cover letter and Curriculum vitae to recruitment@cranncentre.ie by 24th June 2019.

For a confidential discussion about the role please email pmallon@cranncentre.ie  with your telephone number and we will contact you by return.

Job Description:

Title: Head of Services

Reporting to: Chief Executive Officer

Location: Crann Centre, Classis Road, Ovens, Ballincollig Cork 

Term: Permanent full-time.

Role Summary:
 The primary function of the Head of Services is to promote, develop and implement the aims and objectives for service delivery in line with the strategic plan.
 Implement systems and processes that place the client (and their family) at the centre of service delivery, exercising maximum choice and control.
 Develop, lead, motivate and manage the Client Services team. 
 Promote and maintain positive relationships with internal and external stakeholders.
 Contribute to the overall development of Crann as part of the Management Team. 
 Communicate effectively with a wide variety of people, including support staff, clients from varied backgrounds, clinical staff, community networks and our client’s families.
 Promote and maintain collaborations with Crann partners and peer agencies.


Key responsibilities 

o Responsible for development and delivery of a continuum of services within the Crann care model, that support the health and well-being of persons with Spina Bifida Hydrocephalus and their families.
o Support the recruitment and development of a talented, committed and resilient Client Services team
o Develop and implement best practice standard operating procedures for service delivery, records management, quality assurance, service auditing and evaluation. 
o Build and maintain partnerships and positive working relationships with the HSE, statutory agencies, educational bodies, training and employment agencies to achieve optimum service delivery and support for clients. 
o Develop and manage pathways and referral systems to ensure access to clinical and other services.
o Promote best practice by assimilating research in Spina Bifida Hydrocephalus and other neurological conditions into the Crann services model.
o Ensure that services are delivered in line with relevant legislation health and safety and quality standards. 
o Deliver effective reports on KPI’s and outcomes from the Client Services Team.
o Manage competing priorities effectively and still deliver exceptional service user outcomes.

Services Management

o In this busy, relationship-focused role, coordinate a continuum of services to a range of service users.
o Develop and maintain operational. administrative systems and procedures to support effective management of services, management of referrals and waiting lists.
o Lead the Multi-disciplinary team in developing, implementing and evaluating individually tailored strategies for clients with Spina Bifida Hydrocephalus and their families
o Work with team members in development and provision of innovative activities with clients, both on an individual and group basis, including research of best practice.
o Source and coordinate resources to ensure timely and appropriate service delivery
o Ensure a consistent quality standard is delivered in accordance with legislation and funding agency standards
o Provide appropriate support and supervision of Client Services staff and specialists in individual work and group work
o Promote the ethos and culture of quality assurance, identifying and establishing benchmarks to measure standards.
o Provide the CEO with information and reports on service as appropriate and any other such reports as may be required from time to time to facilitate executive decision making;
o Manage competing priorities effectively and still deliver exceptional service user outcomes. 
o Continuously evaluate the effectiveness of the services and introduce related changes where appropriate


Client Service Development

o Facilitate continuous improvement in the service delivery processes 
o Obtain feedback from clients and employees, particularly their views on current service delivery.
o Work with Crann’s strategic partners, peer organisations and others in relation to service developments, policy development and funding of services.
o Work with the CEO and the Board to develop, implement and evaluate new services and supports for Clients and their families.
o Develop relationships with key funders to promote the work of Crann. Demonstrate outcomes and impacts from services which enable the funder/donor to achieve their goals.


Development and Training

o Develop and empower team members to deliver services in line with the values of Crann. 
o Facilitate ongoing staff, volunteer and board training on key Client services and service user related developments. 
o Promote a culture of innovation and best practice by engaging in, monitoring and circulating research into Spina Bifida Hydrocephalus and other neurological conditions.
o Contribute to public education and awareness as agreed with the CEO (e.g. presenting to external stakeholders, educational presentations, media, funders and commercial partners).

Administration and Policy

o Ensure records management, documentation and workflow management is in line with best practice. 
o Develop appropriate evaluation and review systems to ensure that programmes and services are meeting objectives and are maximising opportunities for impact. 
o Contribute to development and review of policies, procedures, plans and strategy as part of the Management team.
o Ensure that relevant and appropriate policies (e.g. Children and Vulnerable Adults Policies) are fully integrated into service delivery, daily activities, communications and records management.
o Maintain a culture of employee Health, Safety and Wellbeing in accordance with operational and legislative requirements. 


o Establish and maintain effective communications systems to ensure that clients and their families are aware of service developments, programmes and interventions which have the potential to support their independence, good health and resilience.

This list of responsibilities is not exhaustive, it reflects the main duties of the position. Crann’s is an innovation culture which encourages staff to perform duties outside of their job description. As with all roles other duties may be allocated from time to time consistent with the seniority of the role, operational requirements and strategic developments.


Ideal candidates will preferably have:
o 5 years leadership and management experience in the Disability and/or Community Services Sector.
o Experience of working with persons with Spina Bifida Hydrocephalus, spinal injuries or other neurological conditions.
o Strong interpersonal skills and ability to build rapport easily with children, adults, parents and health professionals.
o Highly attuned skills and demonstrable experience in motivating, developing and guiding team members to support productive working relationships and creating flexible, responsive environments.
o Demonstrable experience in developing and implementing services and support programmes. 
o Working knowledge and understanding of the policy, procedures and standards pertaining to the provision of disability services. 
o Proven ability to build and sustain collaborative relationships with peers in likeminded and sectoral organisations. 
o Familiarity with the medical, social, educational and vocational systems and structures at regional and national level. 
o A keen interest in complex disability, evidence-based practice, and service improvement. 
o Ability to think innovatively, affect change and shape positive workplace culture.
o Experience of simultaneously delivering strategic actions and operational plans. 
o Excellent administrative, organisation and IT skills

o A third level qualification in a related area would be an advantage.

  • Closing Date for Applications
    June 24th 2019