Customer Service Representative – COPE Galway

Meals4Health – www.meals4health.ie is a social enterprise of COPE Galway, which produces and delivers fresh ready meals designed to meet the specific nutritional requirements of older people and those living with chronic illness.

Meals4Health & Cope Galway are currently seeking applications for the following position:

Meals4Health Customer Service Representative

Meals4Health is expanding its operations and is seeking a customer service representative to join our vibrant and growing team.  This is a varied and interesting role and is an excellent opportunity to join our dynamic team at an early stage of development.  Ideally the candidate will have at least two years’ experience in the area of customer service and be happy working as part of a small, hardworking team.

Key Responsibilities 

  • Minimum of 2 years’ experience working in business development/account management/customer service (experience within the social enterprise or non-profit sector is an advantage)

  • Excellent interpersonal skills, articulate in communicating information by phone, chat and email

  • Passionate about customers and customer experience, a good listener with a kind attitude and patience.

  • Take ownership of and resolve customers’ queries

  • Good working knowledge of Excel & Word and an Understanding of basic accounting procedures would be of benefit

  • Driven and motivated to reach and exceed targets

  • Customer Service qualification and/ or experience working with Older People would be an advantage

  • A Full clean driving license is essential

1 year contract initially, 25 hours per week over 5 days.

Salary range: €20,000 - €25,000 FTE, depending on previous experience.

A detailed job description is available by emailing: hradmin@copegalway.ie

To apply for this position, please email your CV and a brief cover letter stating how you meet the person specifications to hradmin@copegalway.ie by 10am, Monday 24th June.

Satisfactory Garda clearance is required for this role

  • Closing Date for Applications
    10am, Monday 24th June