Digital Communications Officer – Merchants Quay Ireland

Merchants Quay Ireland are seeking to recruit a Digital Communications Officer. 

The successful candidate will be responsible for delivering MQI’s digital PR and supporting delivery of wider communications and fundraising objectives, including press work and events. 

Main Duties and Responsibilities

  • Support the day-to-day delivery of high-quality, imaginative and engaging multi-media communications campaigns within agreed budget and timelines.

  • Manage MQI social media platforms, working with other departments to develop engaging digital content for regularly scheduled posts.

  • Manage and develop MQI’s website, including Search Engine Optimisation and monitoring of Google Analytics.

  • Support on generating opportunities for positive coverage; writing press releases, articles and statements and responding to media queries.

  • Help maintain and build the reputation and profile of MQI in the media, public and wider homeless & addiction sector

  • Manage internal communications, including the MQI intranet and the preparation and delivery of the quarterly staff newsletter

  • Support development and promotion of publications including Annual Report, staff newsletters and all service brochures.

  • Identify and collect great stories from around the organisation for use in external communications

  • Build on existing, and develop new, relationships with media, key decision makers, member organisations, internal audiences and volunteers.

  • Organise and co-ordinate MQI’s presence at conferences and events, from launching our annual review to sharing research findings at sector seminars to breakfast briefings.

  • Maintain awareness and understanding of relevant developments within the wider homeless and addiction sectors

  • Support internal policy development to reflect the current external legislative environment

  • Report on and analyse all aspects of communications.

  • Provide administration support as needed, to include management of information and communication queries into MQI via phone and email.

  • Undertake other duties as may be reasonably required from time to time.

Person Specification

  • Minimum 1 year experience in a similar role.

  • Level 8 Degree in Business, Marketing, Communications or PR.

  • Demonstrated experience in press-office work or journalism, including substantial understanding of, and contacts, in the Irish media.

  • Proven record of developing content, including some, if not all, of the following: photos, written pieces and video footage.

  • Proven track record of project and event management (from concept through to analysis)

  • Excellent verbal and written communications skills; ability to adapt style to suit the wide range of audiences including an accessible, friendly telephone manner.

  • Strong organisational skills with experience of managing multiple tasks.

  • Ability to work independently to general guidelines, capacity to take initiative and seize opportunities.

  • Demonstrable ability to manage digital channels (PPC, display, Google Tracking, SEO, etc.) and best practice of same.

  • In-depth knowledge of the web, online technologies and social media.

  • Solid understanding of content management systems, Photoshop, audio-video and SEO software, Microsoft Office. Familiarity with the Adobe suite a considerable advantage.

  • Attention to detail and flair for creativity

  • Fluent spoken and written English.

  • Flexible can do attitude and good team player – this role involves working very closely and collaboratively with colleagues within other departments and services.

Salary Scale: €29,360 to €36,800

Hours: 39 hours per week

Duration: Permanent, Full Time  

Location: Fundraising & Communications Dept, Head office, Merchants Quay.

If you are interested in applying for this position, please complete the application form attached to this ad and email to with a copy of your up to date CV attached by Wednesday, 22nd May 2019. Application form can be found here and the job spec can be found here.

Please ensure to include the following title in the subject line of your email ‘Application for Digital Communications Officer’.

Applications that do not have this title may fail to be shortlisted. 

  • Closing Date for Applications
    22nd May 2019

Job Spec

Application Form