Galway Simon Community – Night Worker

Job Title:

Night Worker

Reports to:

Team Leader


Galway Simon Community Cold Weather Response

Contract Details:

Specific Purpose Contract, 34hrs per week working on a roster basis and will include live nights

Job Purpose:

To provide practical supports to the clients of the Cold Weather Response

Main duties & Responsibilities:

The primary responsibility of a Night Worker is to meet the needs of clients on a nightly basis, respond to crisis, and engage clients in service activities and support plans. 


  • Assist clients to follow through on actions identified with their key worker in line with their support plan and a harm reduction ethos.

  • Approach clients at all times with dignity and respect and ensure they are provided with choices around the services they receive 

  • Adhere to the protocol prescribed by Abbey House at all times.

  • Supervise the behaviour of the clients at all time;

  • When required, engage in advocacy and referral to community services

  • Liaise with the appropriate staff in accessing move-on accommodation for clients

  • Assist with the planning of recreational and/or group activities.

  • Communicate with the wider staff team of Galway Simon Community where relevant

  • Maintain up to date case notes and complete relevant reports as required and input into the systems used by Galway Simon Community

  • Ensure that clients are fully informed about all entitlements

  • Assist the Service to collect, record and account for accommodation charges and control arrears.

  • To instruct clients in the safe, efficient and cost effective use of electrical and other equipment.

  • Ensure that essential domestic duties e.g. cooking, cleaning, laundry, maintenance are carried out.

  • Maintain good relationships with neighbours and relevant community groups.

Health and Safety

  • Adhere to Galway Simon  Community health, safety and security policies and procedures

  • Ensure the environment is maintained to a high standard at all times

  • Report maintenance repairs and call out emergency contractors when required

  • Assign routine tasks and domestic duties to clients when and where appropriate

  • Ensure regular health & safety checks are completed and documented

  • Act as appointed First Aid person as required.

  • Carry out all duties with reasonable care.

  • To be vigilant in relation to health and safety and welfare risks in the workplace and bring concerns to the attention of the line manager or health and safety representative.

  • Ensure the Health, Safety and Welfare of clients is prioritised at all times within services.

  • Participate in routine maintenance, cleaning, and health and safety inspections, in line with operational procedures and standards.

  • Manage disputes and encourage co-operation.

Service Delivery

  • Work in an organised and efficient manner in order to effectively meet the needs of clients

  • Be part of a Team that has a clear commitment to the delivery of a high quality service, and accords with recognised best practice

  • Act in a professional manner in all circumstances when engaging with clients as well as other support agencies.

  • Work in a culturally appropriate way with people from a range of ethnic and cultural backgrounds

  • Demonstrate a  commitment to regular updating of changes in practices and external systems that may have implications for clients

  • Have a willingness to adopt and adjust as needed to maintain effective working relationships with clients that are focused on ensuring their support needs are most effectively met.

  • Maintain confidentiality on all matters relating to staff, volunteers, clients and general Simon Community Business.

  • Be aware of and adhere to all Simon Community Policies and Procedures currently in operation

  • Attend staff and other meetings as appropriate

  • Provide up to date information and support to other Services within Galway Simon Community as necessary.

  • Undertake any other duties as designated by the Manager/Team


  • Systematically log and record all interventions with and on behalf of clients, utilising the Tools identified by GSC such as PASS, & Xyea etc.

  • Maintain clients’ details and documentation with adherence to data protection and best practice guidelines

  • Actively participate in staff meetings

  • Provide written reports where necessary

  • Be aware of and adhere to all relevant financial procedures and regulations of the organisation and to report any discrepancies to your manager immediately.

  • Complete assigned daily/weekly admin tasks


  • Attend and participate in training courses as required.

  • Identify areas of future training need

Person Specification:


  • Candidates must have a relevant qualification to a minimum of FETAC level 5 e.g. Care Assistant/Care of the elderly etc.

  • 1 year experience working in a similar role within a social care setting

  • Experience of record keeping and report writing

  • Subscribe fully to Galway Simon Community values and mission


  • Candidates with one or more of the following will have a distinct advantage

  • Health and safety training

  • Previous experience of Lone Working 
    Experience of working with vulnerable and disadvantaged groups

  • Full clean driving licence