Day Services Manager – Merchants Quay Ireland

MQI are currently seeking to recruit a Day Service Manager

Please see details below:

Person Specification



  • Educated to degree in relevant disciplines (e.g. addictions, health and social care)

  • Qualification in any field relating to Management, or Business

Previous Experience:


  • Minimum of 5 years’ experience at management level working in the substance misuse field

  • Demonstrable track record in operational management including managing and monitoring activities to agree service levels

  • Demonstrable experience of managing projects as project lead, proactive management and problem solving

  • Managing a multi-disciplinary team

  • Strategic development – contributing to and experience of writing local policy and protocols

  • Experience and understanding of what constitutes high quality services in a day services with relevant experience of using quality measures and tools to action improvements and change as required.

  • Experience of implementing organisational policy and procedure, including the ability to contribute to the development of local procedures and protocols

  • Previous experience of collating and analysing data to evidence outcomes and inform service improvement

  • Experience of writing detailed reports and proposals

  • Experience of supervising and motivating teams to deliver to agreed target levels.

  • Experience of developing and delivering high quality, professional services at management level.

  • Experience of developing operational plans and producing monitoring systems for outputs, outcomes and impact.

  • A successful track record of effective partnership working.


  • Experience and/or detailed understanding of working with a multi-disciplinary team to deliver quality services including prescribing

  • Demonstrate experience of developing, presenting and implementing service related operational plans with the ability to develop new or existing services

  • Experience of writing successful tenders for the delivery of substance misuse services

  • Involvement of service users and carers in service planning, monitoring and delivery.

Knowledge, Skills & Abilities:


  • Knowledge and understanding of current substance misuse policy, legislation and evidence based practices including recovery oriented services

  • Ability to build and develop teams of people and provide strong leadership to a diverse workforce, using both motivational and performance management tools.

  • Ability to use initiative and creativity in problem solving

  • Knowledge of Health and Safety and Risk Management

  • Ability to communicate both written and verbally with a wide variety of stakeholders both internally and externally

  • Ability to manage pressure and conflicting priorities effectively

  • Able to demonstrate excellent organisational and time management skills with the ability to manage pressure and carry a diverse workload with competing demands.

  • Excellent influencing and negotiation skills and the ability to manage differences constructively.

  • Ability to work closely with a range of stakeholders and other providers in helping plan the future of service provision

  • Ability to manage with minimum supervision from line manager

  • Understanding and ability to manage health & safety in the workplace

  • Ability to work within evidence based practice and with due regard to diversity and inclusion in the workplace

  • Excellent IT skills using Microsoft Office, in particular Word, Excel, Outlook etc.

  • Excellent communication skills, both written and verbal to be able to communicate with a wide variety of groups e.g. clients, funders, community both internally and externally.

  • Strong team skills and a proactive, supportive way of closely working with colleagues to achieve results.


  • Knowledge of  Commissioning structures

  • Demonstrate experience of/or knowledge of project management.

Attitudes/ Personal:


  • Ability to treat services users with respect and dignity at all times

  • An ability to make sound and timely decisions and initiate actions to solve problems

  • To be outcome and solution focussed

  • To hold a belief that people can and do make changes and be prepared to challenge other’s views on this if these views may lead to ongoing social exclusion of our clients or present an obstacle to them successfully rebuilding their lives.

  • Able to build constructive relationships with warmth and empathy, using good communication skills

  • Ability to demonstrate empathy for the issues faced by people affected by substance misuse and homelessness and the ability to learn about their information and support needs.

  • A supportive people manager committed to the development and wellbeing of their teams.



  • Willing and able to work over and above contracted hours when necessary

  • Be part of the on call rota for open access services

  • Willing to travel/work at other MQI locations

  • Hold a current driving licence, have access to a roadworthy vehicle and have appropriate car insurance for the purpose of the job role.

Salary:                  €48,500 - €59,212 per annum

Hours:                  39 Hours per week

Contract:             Contract of Indefinite Duration

Location:             Riverbank Centre, Merchants Quay, Dublin 8

If you are interested in applying for this position, please complete the application form attached and send to with a copy of your up to date CV attached by 5pm Monday, 18th March 2019. Please ensure to include this subject line in your email 'Application for Day Service Manager'.


  • Closing Date for Applications
    18th March 2019