Children & Family Services Manager – CHIME

Balmer Recruitment Ltd. has been retained by CHIME - the national charity for Deafness and Hearing Loss, to seek a suitably qualified Children & Family Services Manager to join their newly restructured team.

This is a brand new position. The organisation’s objective is to provide a comprehensive range of services to children and families from diagnosis to adulthood that enables Deaf and Hard of Hearing children to reach their full potential.

Reporting to the Director of Specialist Services, the successful candidate will sit on the wider management team and will be required to establish organisational priorities at a strategic level and provide a results-focused input into the organisation in order to achieve this objective. The aim of Chime is to provide services in a holistic-focused and client-centred approach.

Primary Duties & Responsibilities:

  • Lead the development and delivery of Chime’s Children & Family Services both nationally and locally to encompass the following –

    • National Children’s Services Hub

    • Children’s Multidisciplinary Team assessments and interventions

    • Locally based family support workers

    • Locally provided Children’s activities

    • Teenage to Adulthood transition programmes

    • Supporting Assistive Technology Services for Children

  • Plan, develop and direct the organisation’s Children & Family services teams and activities to ensure services are relevant and effective

  • Ensure client care and client care pathways are effective in leading to improved quality of life outcomes for Chime clients

  • Engage with clients and stakeholders to ensure services provided are relevant and effective in meeting the needs of clients

  • Ensure Chime operates in a collaborative and effective partnership approach with external organisations

  • Develop new services in line with strategic objectives as required

  • Work closely with the Director of Specialist Services and Finance Director in developing funding models budgets, business cases and financial plans to achieve desired results

  • Assist in preparing funding applications where required to Statutory and Non-Statutory bodies.

  • Promote awareness and understanding of the service

  • Staff management – ensure excellence in recruitment, training and professional development and performance management

  • Manage systems of reporting and operational control for Children and Family Services to include robust internal systems and procedures, a quality accreditation programme, financial performance, Client database, case records, compliance and case referral procedures

  • Provide accurate and timely reports as required by the CEO. Report to the Board of Chime when required.

  • Develop and manage an independent mechanism for reporting on client satisfaction levels.

  • Ensure all statutory requirements are met including HSE Returns and SLA’s, all HSE operational reporting requirements

  • Work with the Finance Director to ensure compliance with all data protection requirements

  • Ensure Chime maintains excellent working relationships with all relevant stakeholders and funders

Key Requirements include:

  • Relevant University Degree / Diploma

  • 3-5 years experience in a similar role

  • Demonstrable ability to evaluate information and make effective decisions especially with regard to service user care

  • Effective interpersonal and communication skills

  • Maintain sufficient IT skills relevant to the role

  • Demonstrate commitment to continuing professional development


  • This role will be based in the organisation’s head office in Dublin however travel will be required from time to time.


  • The salary on offer will be commensurate with experience

To Apply:

Please submit your CV and Cover Letter by email to for review

Closing date for applications is Monday 4thMarch at 5pm

  • Closing Date for Applications
    Monday 4th March at 5pm