Head of Membership Engagement – Dóchas

Background

Dóchas, the Irish Association of Non-Governmental Development Organisations, is a vibrant network which aims to connect, inspire and represent people and organisations working for global justice. We provide a forum and learning space for co-operation between our members, and by working together, we aim to speak with a stronger single voice on global development and justice. Our vision is a world where poverty and marginalisation are unacceptable and where every person has the right to live a life of dignity.

Scope of the role

Our ideal candidate is someone who has worked in a not-for profit at a management level, so you are fully aware of the range of issues and pressures that are experienced by our members, particularly in relation to accountability and good governance.

You will be able to demonstrate commitment and experience at working collaboratively, and managing key stakeholder relationship. You will therefore be an excellent communicator, both written and verbally. You will also be willing to lead by experience and initiative, but contribute positively to a small team environment. You will report directly to the CEO, but work closely with the small team in Dóchas.

You will be interested in global poverty and injustice issues, ideally have experience in the international development sector and be committed to the values of social justice.

Job Responsibilities

The Head of Membership Engagement is responsible for engaging and building relationships with Dóchas members, and other key stakeholders, to ensure that the network is a strong vibrant meeting place for ideas and collaboration in relation to international development and justice.

Central to this role is engaging with our membership in order to provide relevant learning spaces and material that will help them to be effective, accountable and impactful organisations. It involves facilitating innovative events and providing creative communication material that encourages and promotes collaboration and peer learning.

Key duties

Engaging with our membership

  • Proactively engage with Dóchas members, building strong working relations and supporting an open and engaging relationship

  • Lead on the delivery of key membership events, including the annual awards ceremony to maximise participation and collaboration

  • Analyse and track the needs of our members on a regular basis, including through meetings and an annual survey, in order to design relevant learning spaces and communication material

  • Seek new members by engaging with interested organisation and promoting the services of the network

Learning & Communications

Strengthen our online “knowledge hub” so that our members can share, have access to, and are using relevant, timely resources to support their work, particularly in relation to governance, accountability and effectiveness.

Provide relevant guidance and support to our members and/or input into policy direction on key accountability issues affected the sector, including good governance, accountability and safeguarding

Support and co-ordinate Dóchas’ peer learning groups on accountability such as our Finance & Governance Working Group; and Safeguarding Task group.

Strengthen alliances

  • Develop partnerships with a full range of service-providers in the non-profit sector so that they will support our efforts to bring relevant services and best practices to our members

  • Build alliances with other national platforms to engage on issues relevant to Dóchas members, particular in relation to accountability issues.

  • Research and build alliances with academics, the privates sector and other innovation platforms, in order to share new ideas and trends analysis with our members

Other

  • Line management of one support role and/or volunteers

  • Develop and/or strengthen income streams to allow us to build up our knowledge hub and events

  • Reporting to donors if and when required

  • Represent and/or deputise for the CEO if and when required

Requirements of all Dóchas staff

  • Commitment to the purpose of Dóchas and to work within the values, policies and procedures of the organisation and in the context of current legislation and regulations

  • To actively participate in team and staff meetings and service reviews/ evaluations and to contribute to the development of policy and practice with your area of work and within Dóchas as a whole

  • To show reasonable flexibility in relation to hours of attendance to meet the needs of the work. Work during unsocial hours may be required.

  • Have a flexible approach to the work in response to organisational change, development and review of best practice

  • To participate in the efficient flow of information within the organisation by sharing and seeking information as appropriate

  • To undertake other duties as may be requested by the line manager from time to time.

  • To undertake your work in a manner that is friendly and flexible

As a member of a small team, you will play a full part in the administration, planning and evaluation of Dóchas' work as a whole. The post is self-servicing and includes clerical duties, including recording the required data on Dóchas’ own key performance indicators and members’ participation in Dóchas events.

PERSON SPECIFICATION

Essential Experience

  • At least five years working in the not-for profit sector
    Experience of managing a small team

  • Experience in networks or working collaboratively with diverse stakeholders

  • Good knowledge of accountability and governance issues

  • Proven track-record in facilitation and organizing events

  • Experience of donor reporting and monitoring Essential Skills and Aptitude

  • Qualification in a relevant field

  • Excellent interpersonal and relationship building skills

  • Willingness to contribute and participate in a small team

  • Ability to facilitate and work effectively diverse groupings

  • Excellent oral and written communication skills

  • Flexibility and very good time management skills, to work with frequently changing workload and priorities

  • Ability to work on own initiative to achieve set goals

Desirable Experience & Skills

  • Knowledge and experience in the Irish international non-governmental sector

  • Experience with websites and social media

  • Experience at creating learning spaces, resources and content