Title: Database Administrator
Department: Development, Alumni Relations, Fellows and Members
Tenure: Full-time, Permanent
Location: Ardilaun House, 111 St. Stephens Green, Dublin 2
Reporting to: A Senior Manager
Expected Start Date: As soon as possible
RCSI was founded by Royal Charter in 1784, to set and support professional standards for surgical training and practice in Ireland. This noble surgical heritage continues to shape our approach to education, research and service. At its very essence, surgery is the most exacting of disciplines, demanding professionalism, precision, skill and expertise at the highest level.
Today RCSI is an innovative, pioneering international health sciences education and research institution with undergraduate and postgraduate schools and faculties across the health sciences spectrum and is ranked in the top 250 institutions worldwide. We are home to numerous healthcare institutes as well as leading research centres driving pioneering breakthroughs in human health. Located in the heart of Dublin, with 4 international campuses and a student community of over 60 nationalities, we have an international perspective on how we train tomorrow’s clinical professionals today.
RCSI is an independent, not for profit body and is committed to institutional independence, service, academic freedom, diversity and humanitarian concern. Our independence enables us to chart our own course in service of excellence in human health. Placing the patient at the centre of all that we do; our values of respect, collaboration, scholarship and innovation unite and direct our purpose.
About the Development, Alumni Relations and Fellows and Members Office
The Development, Alumni Relations, Fellows and Members (DARF&M) office is responsible for increasing philanthropic income and developing engagement with RCSI’s global networks and manages 18,000 Alumni and 8,500 Surgical Fellows worldwide and currently has a team of 11 full-time staff. The Department also leads the RCSI_TOMORROW campaign; a strategic philanthropic initiative to drive income to support RCSI’s mission to educate, nurture and discover for the benefit of human health.
About the Role
The Database Administrator is an important role within the DARF&M office and will support, administer and maintain office databases and systems and provide technical support to the team. This position is responsible for database system use and developments in response to departmental needs and day-to-day system integrity, including recommending strategies to ensure data integrity. The role will support all functions within the DARF&M office working with managers and staff to advance various work programmes.
Database and Systems Management
Maintain and improve the overall quality, integrity and accuracy of all systems within the DARF&M Department, including but not limited to Raiser’s Edge and RCSI’s Fellows and Members Portal (FAMP) databases and CRMs
Coordinate all database management and process activities, including but not limited to, updating constituent records, updating actions and notes, generating reports, analysing data, working with database vendor (Raiser’s Edge), implementing all import/export projects and requests, coordinating all data cleansing and improvement projects, and posting/acknowledging gifts and subscriptions
Utilise advanced tools, systems and databases, internet resources, in-house data, and other resources to promote and support donor prospect strategies and goals
Control/code table maintenance including managing appeals, funds, campaigns and other system coding
Ensure data entry accuracy by performing a monthly data audit
Ensure all user security and access requirements and settings are accurate, relevant and maintained appropriately, including new users with the required access rights as per their needs
Interact with all necessary departments and staff to analyse and gather report requirements for generating criteria and output
Data Analysis and Support
Generate and analyse data lists and reports for Development, Alumni Relations, and Fellows and Members colleagues
Provide support related to data requirements for events, e-bulletins, annual giving, subscriptions, direct mail projects, major gifts and planned giving prospects
Work with staff to identify constituent data improvements, including data capture and recording in Raiser’s Edge and assist in determining the best structure for delivering improvement plans
Create, test and implement standard queries and reports for database users to run at their discretion, as well as queries to ensure the integrity of the database in a timely and efficient manner
Import new constituents to IT systems, Raiser’s Edge and FAMP, where required
Adding all communications (actions, notes and ad-hoc updates) to Raiser’s Edge
Updating event participation with updated contact information to Raiser’s Edge
Data updates including global adds and global changes
Utilise tools (especially MS Excel and Access) to interrogate and manipulate data to gain insight to support and advance work programmes across the office
Liaises with database users to recommend and assist in the implementation of new and improved processes
Provide support for information deployment and technical enhancements to the Raiser’s Edge database
Provide general database and information systems support across the Development Department
Maintain accurate, up-to-date database and IT systems, processes and procedures, including updating user manuals and delivering training, within the Development Department
Work with RCSI Information Technology Department and all relevant managers to plan, implement and review system upgrades and carry out appropriate user training within the Office
Keep abreast of the IT and database fields through appropriate user groups and networks, list-serves, blogs, websites, publications, webinars and conferences/seminars, and share with other Development staff
Provide an excellent customer service to all stakeholders, internally and externally Ensure the efficient administration of the Department by contributing to the development and implementation of work systems, processes and policies
Carry out research and ad-hoc projects as directed
Perform additional duties as expected in a developing and dynamic team
Qualified to degree level or professionally trained with appropriate qualifications and experience
Skills and Experience
IT skills: advanced IT skills, including using MS Office suite (Excel and Access are advantageous) and other software packages
Database and CRM experience: strong database and CRM experience and understanding (Raiser’s Edge database experience is highly advantageous)
Attention to detail: High levels of attention to detail and accuracy, including data entry, data analysis and ability to meet deadlines
Communication: Clear, concise communication skills with ability to explain highly technical concepts and processes to team members and other internal stakeholders
Project management: Ability to manage multiple, complex IT/database projects and related tasks simultaneously, working within a busy environment
Solution-focused: Have a pro-active approach to work, anticipating and resolving problems in advance; from anticipating and addressing issues to understanding requests and delivering quality work with minimal errors
Interpersonal skills: Excellent interpersonal skills, including friendly, positive and conscientious personality with experience of supporting internal stakeholders
Motivated: Display a ‘can-do’ attitude, be committed to RCSI and our values, demonstrate enthusiasm and passion for the role
Self-starter with the ability to work as part of a team: Ability to work on own initiative as well as part of a team and manage high workflow
Development: Knowledge and/or experience of higher education development, including fundraising and alumni relations, or non-profit sector is beneficial
Applicants can apply with a cover letter and CV through the RCSI Careers website (http://rcsi.ie/careers).
The closing date for applications is Friday 1 February 2019. Applications received after this will not be considered. Interviews will be held week commencing 11 February 2019 (subject to confirmation from RCSI).
For any informal enquiries relating to this position, please contact Gordon Jamieson, Head of Corporate Fundraising (email@example.com).
Note: This Job Description may be subject to change to reflect the evolving requirements of the Department and RCSI in developing healthcare leaders who make a difference worldwide. Similar vacancies that arise in the next 6 months may be filled from the pool of applicants that apply for this position. RCSI is proud to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their gender, civil status, family status, sexual orientation, religion, age, disability or race.
Closing Date for Applications