Donor Care Coordinator – Focus Ireland

Job Description

Title: Donor Care Coordinator

Location: Focus Ireland, 9-12 High Street, Christchurch, Dublin 8

Type of Contract: Permanent, Full-Time

Reporting to: Public Fundraising Manager

Focus Ireland has developed an ambitious strategy: to prevent homelessness from ever occurring for as many people as possible, to provide effective support and solutions to homelessness for those who do become homeless and to also continue to provide a safe and secure homes for our current and future customers. We are driven by the fundamental belief that homelessness is wrong. This is an exciting opportunity to join a growing and dynamic fundraising team at a time when homelessness is a key issue of public concern.

The Donor Care Coordinator will play a critical role in the fundraising team, with the goal of providing Focus Ireland supporters with the best experience possible, encouraging donor retention to maximise lifetime value and engagement whilst consistently putting our donors at the heart of everything we do.

Knowledge of best practice in fundraising and marketing, as well as a clear understanding of database management, is required. Attention to detail, the ability think strategically and problem solve are essential attributes.

Key responsibilities

Data:

  • Coordination of database management, overseeing high quality and accuracy of data inputting

  • Manage overall data quality of donor database with regular quality checks and reporting on same across all users

  • Liaise with colleagues and suppliers to introduce system improvements, developments and address issues which may arise

Donor Relationship Management:

  • Coordination of proactive approach to retaining donors who might have higher propensity to lapse, or stop giving (save calls, thank you calls, retention letters, event invitation, newsletter mailing)

  • Assist with managing attrition of regular donors through tracking, communications and proactive retention tools

  • Support the delivery of an annual calendar of retention-focused activities, including donor appreciation events

Line Management:

Provide oversight, guidance, leadership and training to team members

Communications:

  • Development and implementation of bespoke donation acknowledgements and onboarding communications, in line with donor contact preferences, method of giving and giving history

  • Coordination of in-bound and out-bound communications with donors, supporters and enquirers

  • Develop appropriate messages and test tools to improve overall donor engagement and experience

  • Support production of materials internally and with suppliers as appropriate

  • Track, report and identify trends on donor communication types and volumes (e.g. level of calls, letters, emails, correspondence types: complaints, enquiries, donations, returns etc.)

  • Plan approaches to systemize and innovate where possible to improve cost-effectiveness

  • Work with team to design materials/events /communications to continually improve the donor experience

Financial administration:

  • Manage budgets effectively

  • Provide support to colleagues processing and handling regular donations

  • Contribute to financial reporting on regular basis

  • Undertake administration and financial processes in relation to reconciliation, thanking and banking and accurate record keeping

General:

  • Provide a courteous, helpful and professional service to all Focus Ireland staff, customers, donors and volunteers

  • Meet agreed personal performance targets

  • Collaborate with all internal teams, departments and external agencies as appropriate

  • Champion our values when performing your work

  • Develop workplans, WIP reports and contribute to departmental reports to a high standard

  • Comply with all policies, procedures, legal and regulatory requirements and best practice, including GDPR and PCI compliance

Tax Programme:

Oversee implementation of the tax-efficient giving programme to maximise income

Essential Criteria:

  • Educated to university standard or equivalent in work experience

  • Significant donor/customer care experience obtained from the commercial or charity sectors

  • Experience working in a busy environment, prioritising activities appropriately and managing multiple, conflicting tasks

  • Proven experience developing internal relationships across a complex organisation

  • Customer Relationship Management (CRM) database experience (MS Dynamics an advantage)

  • Excellent understanding of Data Protection law and best practice, including GDPR

  • Experience in developing strategic plans and regular workplans

  • Proficient with Word, Excel and Outlook

  • Excellent written, verbal and interpersonal skills, with the ability to respond sensitively to supporters and customers

  • Reporting and analytical skills

  • Self-starter, able to maintain a positive and enthusiastic approach to meeting the needs of a challenging workload

  • Problem solver

  • Meticulous attention to detail and accuracy

  • Ability to work as part of a team

 

To apply please send your CV & Cover Letter to recruit@focusireland.ie

Role will close on 05/08/19

  • Closing Date for Applications
    05/08/19

Regional Development Officer Clubs, Eastern Region – Special Olympics Ireland

 The role of Regional Development Officer is to strengthen and support affiliated clubs in implementing high standards in governance, management and operations in line with the prevailing Special Olympics Ireland Strategy.    With a flexible, self-motivated and enthusiastic approach you will engage with clubs to develop structures, policies and procedures that will enhance the experience and involvement in Special Olympics for athletes, volunteers and family members and that will support the delivery of a quality sports training and competition programme.

Duties and Responsibilities:

  • Manage and implement a structured and cohesive plan for the development and operation of affiliated clubs within the Region.

  • Drive a culture of strong governance and management amongst Club Management Teams and provide and/or signpost training opportunities to clubs on good governance and management practices.

  • Promote, educate and support clubs on the implementation of best practice in relation to Safeguarding practices, policies and standards.

  • Increase the awareness and uptake of the Club Recognition Award Programme.

  • Direct, drive and support clubs towards the completion of the Club Recognition Award.

  • Plan and oversee relevant and timely training for Club Management Teams and club volunteers.

  • Provide support to new and existing clubs through engagement, guidance and training.

  • Establish and support the set-up of new clubs where a need is identified and agreed.

  • Oversee and manage the registration of athletes and clubs including the affiliation process.

  • Ensure all data in relation to affiliated clubs is accurately maintained, updated and fit for purpose.

  • Monitor, track & assist in the resolution of club matters or needs that arise in order to support clubs and to assist in improving standards.

  • Promote and establish Young Athletes (a programme of play & sport activity for children with intellectual disabilities from 4-7 years) as an integral element of the regional programme.

  • Manage the regional growth and delivery of the Young Athletes Programme.

  • Drive the development and implementation of the Health and Wellbeing Programme in clubs to complement their sports training and enhance the athletes’ knowledge and skills.

  • Be responsible for the promotion and development of the Athlete Leadership Programme to expand athlete opportunities for active involvement in relevant activities within the club and region.

  • Strengthen and grow the number of clubs offering Athlete Leadership opportunities and the numbers of athletes engaged in the programme through regional initiatives such as an Athlete Leadership Forum.

  • Assist and support the re-vetting of club volunteers in conjunction with the Volunteer Manager in Special Olympics Ireland.

  • Recruit, train and assign key support volunteers to play an active role in the planning, development and roll out of the key projects associated with the role.

  • Liaise and work with staff, committees and volunteers in the planning, implementation and evaluation of the Club Programmes.

  • Attend and participate in regional meetings as necessary.

  • Develop and adhere to budget in conjunction with the Regional Director

  • Undertake any other assignments as may reasonably be requested by the Regional Director from time to time.

Knowledge & Experience: 

  • Relevant third-level sport qualification is essential e.g. physical education, sport/leisure management, health/fitness/leisure studies.

  • Minimum of one year’s experience in a leadership role in a multi-faceted project is preferred.

  • Thorough knowledge of all aspects of Microsoft Office.

 Skills & Competencies: 

  • Strong interpersonal, communication and relationship building skills

  • Project management and planning skills

Other requirements: 

  • A full driving licence and access to a car. An applicant who declares that they have a disability which debars then from driving, access to a form of transport which will permit them to meet the requirements of the post in full is required.

  • Flexibility to work evenings and weekends as required.

  • Closing Date for Applications
    Friday 02 August 2019

Senior Fundraising Executive (Corporate, Grants & Trusts) – The Multiple Sclerosis Society of Ireland

The Multiple Sclerosis Society of Ireland is now seeking a Senior Fundraising Executive – Corporate, Grants & Trusts to build on and manage existing campaigns and fundraising events and to further enhance our fundraising capacity nationally.

This important role will require the successful candidate to manage several existing campaigns and fundraising events including our charity partners. Key will be your ability to manage projects, foster relationships and attract new supporters.

Commercially focussed, the ideal candidate will be;

  • Highly motivated, energetic and an enthusiastic individual with the ability to work on their own initiative

  • Research, identify, cultivate, secure and manage new Corporate revenue for funding the charity’s services and capital projects

  • Develop and implement a fundraising strategy to generate major gift revenue from Corporates, Trusts & Foundations

  • Experience in account management, and offering a bespoke service to stakeholders and their varying requirements

  • Background in Fundraising or a Sales environment, with a minimum 3 years’ experience in a similar role

  • A proven track record of achieving targets

  • Excellent communication and relationship management skills

  • Project management skills

  • Experience of database management, excellent IT and Presentation Skills.

Necessary Qualifications

  1. Third level Business or Marketing qualification

  2. IT Skills (ECDL or similar desirable)

  3. A full clean driving licence and access to a car.

Please see full person specification and background requirements in the job description.
Applications with CV and Covering Letter outlining salary expectation to jobs@ms-society.ie REF: SFE

MS Ireland is an Equal Opportunities Employer

Job description here

  • Closing Date for Applications
    Wednesday, the 31st of July 2019.

Policy & Communications Manager - Co-operative Housing Ireland

Co-operative Housing Ireland (CHI) is the national federation for the co-operative housing movement. Founded in 1973, CHI has supported the provision of homes across the country and promoted the development of affiliated local co-operative societies across Ireland. CHI is currently responsible for the management of more than 2,500 homes and has ambitious expansion plans in the coming years.

The organisation is seeking to appoint a Policy and Communications Manager to support the continued growth of the movement, to act as the lead representative on policy matters, and to manage all the organisation’s communications activities.

Policy and Communications Manager

The Policy and Communications Manager will be responsible for supporting the implementation of Co-operative Housing Ireland’s strategy 2015-2020 to achieve the organisation’s mission to lead the development of social, economic and environmental sustainability in Ireland through co-operative effort and through the provision of co-operative housing. The post-holder will lead on all internal and external policy matters and manage all communications activities on behalf of the organisation.

Reporting to the Head of Corporate Services, the Policy and Communications Manager will lead on the organisation’s representational role on behalf of the co‑operative housing movement including developing the organisation’s position on relevant policy issues. He/she will also manage and promote the brand identity and public profile of Co‑operative Housing Ireland including managing all media relations. The successful candidate will have the ability to ensure that Co-operative Housing Ireland is a leader in the development of policies relating to housing provision in Ireland and to communicate its position clearly.

Co-operative Housing Ireland is seeking a driven and excellent communicator with a background in policy development and communications in the private, public, or not-for-profit sector.  

If you are a determined individual looking to contribute to the lives of Co-operative Housing Ireland’s members contact Michael Walsh to request a copy of the candidate briefing document and job description in strictest confidence at michael.walsh@2into3.com or call direct on +353 1 234-3131. 

The closing date for applications is Friday 16 August 2019.  

For more information on Co-operative Housing Ireland please see www.cooperativehousing.ie.

  • Closing Date for Applications
    16th August

Communications Intern - Gaisce The President's Award

Position: Communications Intern
Reporting to: Communications Manager
Contract: 6-month contract, with possible opportunity to extend
Location: Ratra House, Phoenix Park, Dublin 

We are looking for an enthusiastic, hard-working Communications Intern, who is full of creative ideas and eager to contribute to our organisation. The person will gain insight into the inner workings of the communications field, and gain valuable experience across all communications activity including media relations, event management and digital marketing. 

About Gaisce - The President's Award Gaisce - The President’s Award is the most prestigious youth award in Ireland and is a self-development programme for young people between the ages of 15-25, which is proven to enhance confidence and wellbeing through participation in personal, physical, community and team challenges. It is a direct challenge from the President of Ireland, Michael D. Higgins, to all young people to dream big and realise their potential. 

Gaisce is non-competitive and self-directed: participant’s progress along each award level (Bronze, Silver or Gold) choosing personal, physical and community activities they wish to undertake and taking part in an adventure journey also. A trained adult mentor, their President’s Award Leader (PAL), supports them throughout the process. The more time and energy participants give, the greater the reward. 

Young people who complete the Gaisce programme, receive a medal and certificate signed by the President of Ireland, Michael D. Higgins. Should they progress to achieve a Gold award, Michael D. Higgins presents them with this at a special ceremony in Dublin Castle. 

Gaisce is active across all 26 counties and, through the Joint Award Initiative, an innovating partnership with the Duke of Edinburgh’s Award, young people living in Northern Ireland are able to achieve a Gaisce Award at any level too. Through a partnership with the Duke of Edinburgh’s International Award, Gaisce Awards are also recognised internationally. 

Since its inception in 1985, over 377,000 young people have participated in the Gaisce programme. In 2018, more than 15,000 young people received an Award. 850 organisations (Gaisce Award Partners) located right across the country help deliver the Award programme, with over 1,200 President Award Leaders (PALs) working and volunteering in them to mentor young people through their Gaisce journey. 

Gaisce celebrates the individuality of each participant and ensures while there are many pathways to achieving a Gaisce Award, each Gaisce journey is as unique and expansive as our participants determine and equally recognised. 

Main Duties and Responsibilities 

• Fully support Gaisce’s communications strategy and execute it in different areas (media relations, event management and digital marketing) 

• Create and curate engaging content for traditional and social media 

• Effectively utilise the organisation’s social media 

• Create and distribute press releases 

• Coordinate and attend various events and ceremonies 

Person Specification 

Skills/Experience 

• Strong desire to learn along with professional drive 

• Excellent verbal and written communication skills 

• Solid understanding of the different social networks 

• Demonstrate a strong sense of initiative and problem solving 

• Strong organisational skills 

• Efficiency at MS Office (Word, Excel, PowerPoint) 

• Passion for the Communications industry and its best practices 

• Current enrolment in a related BS or Masters university/college 

• Gaisce – The President’s Award holder (Preferable but not essential) 

Personal Attributes - Friendly demeanour - Enthusiastic, motivated and positive attitude - Flexible and calm under pressure - Commitment to empowering young people to fulfil their potential 

Key Relationships The Communications Intern will be reporting into the Communications Manager, who will help the intern prioritise tasks and focus on multiple projects and deadlines simultaneously. The successful candidate will also work closely with other members of the Communications team including the Marketing and Communications Officer and Events and Engagement Officer. 

Terms This is an initial 6-month contract with the possibility to extend. The salary is €20,000 per annum (pro-rata). The appointment is covered by the Single Public Service Pension Scheme and membership of the scheme will be compulsory for the successful candidate. There is a holiday entitlement of 12.5 days, excluding public holidays. Hours of work are 35 hours per week. 

Application Interested applicants should submit a Cover letter and CV (max 2 pages) via email to recruitment@gaisce.ie with the subject line ‘Communications Intern Application’ or by post (marked ‘Private & Confidential’) to: Gaisce - The President's Award, Ratra House, North Road, Phoenix Park, Dublin D08 YD62. Queries can be addressed to the same email address. 

Closing date for applications is 5pm on Wednesday 31st July 2019. Interviews for this role will take place week commencing Monday 5th August 2019. 

All applications received within the deadline will be screened against the role requirements and the person specification. 

Gaisce, Gradam an Uachtaráin – the President’s Award is committed to best practice and operates on the basis of equal opportunities. Applications are therefore invited from all suitably qualified and eligible candidates. Appointment will be based solely on merit and canvassing will disqualify. 


Corporate Campaign Manager - Focus Ireland

Title:                                                     Corporate Campaign Manager

Location:                                             Focus Ireland, High Street, Dublin                             

Reporting to:                                     Partnership & Philanthropy Manager

Type of Contract:                             Full Time, permanent  

Primary Purpose:                             Focus Ireland fundraising team has an opportunity to join Focus Ireland’s Corporate Campaign team. This role is critical to delivering two flagship corporate campaigns to Focus Ireland and the development of other corporate campaign opportunities.                                                             

Key Responsibilities:

  • Project management:

    • Managing all stakeholders.

    • Managing teams - enabling commitment and productivity, removing obstacles, and motivating team members.

    • Constructing work plans for teams and stakeholders and keeping track of progress.

    • Conducting risk assessment.

    • Communicating project status, milestones, and unexpected difficulties effectively.

    • Recruiting sub-contractors and specialists and careful monitoring of sub-contractors to ensure guidelines are properly maintained.

    • Agreeing timescales, costs, deliverables and resources.

    • Overseeing billing, costs, and accounting.

    • Ensuring the aims of the project are achieved and quality standards are met.

  • Team management

    • Provide oversight and direction to Campaigns team.

    • Coach, mentor and develop staff, including overseeing new employee on-boarding and providing career development planning and opportunities.

    • Empower employees to take responsibility for their roles and goals. Delegate responsibility and expect accountability and regular feedback.

    • Foster a spirit of teamwork and working effectively together.

    • Consciously create a workplace culture that is consistent with the mission, vision and values of the organization.

    • Lead employees using performance management and development process including goal setting, feedback, and performance development planning.

    • Maintain transparent communication.

  • Professionally manage, sell and deliver Focus Ireland’s flagship corporate events and campaigns.

  • Deliver ambitious fundraising and productivity targets within pre-agreed budget and timeline.

  • Manage the corporate campaigns team to deliver KPI’s to deadline and within budget.

  • Lead on the development of new corporate events and campaigns.

  • Support participants, engage them, keep them informed of the impact they are making, and provide them with ongoing tools to elevate their fundraising and engagement.

  • Compile fundraising tool kits, information packs, press kits etc. to support participants.

  • Compile briefing documents, project plans, event management plans, sales plans, budgets and presentations to enable leaders and team members work professionally and cross functionally.

  • Build and maintain media partnerships and key influencer relationships that deliver effective events and campaigns

  • Work closely with the wider team to deliver a best in class donor journey through engagement and stewardship.

  • Develop and fulfil content for ATL and social media channels including Focus Ireland’s own channels and that of partner media outlets.

  • Lead in sharing Campaign learnings, experience and techniques within the team.

  • Recruit third party providers including telesales and in-house sales temp staff.

  • Purchase, manage and maintain data using the existing CRM system, lead on best practice in GDPR.

  • Work closely with the Strategic Digital and Marketing Manager in relation to content, branding and profile.

  • Write campaign briefs, train telesales staff and manage the sales message across teams.

  • Report on time to the Partnership & Philanthropy Manager.

Key skills and experience/knowledge required:

  • Degree in related subject.

  • 5 years project management/campaign/event experience.

  • Strong experience in production and event management.

  • Ability to manage up (CEO/MD level) and across, as well as line manage own team.

  • Experience in budget management.

  • Excellent communication skills both verbal and written.

  • Proficiency in MS Word, Excel, PowerPoint.

  • Highly organized with ability to work under pressure, prioritise and multi-task.

  • High degree of initiative, flexibility and creativity.

General

  • To have a thorough working knowledge of all departments in Focus Ireland.

  • To have an excellent knowledge of Focus Ireland policies.

  • To play an integral role participating as a key member of the Fundraising teams.

  • Undertake relevant work delegated by the Partnership & Philanthropy Manager.

  • Contribute to the wider strategic development of Focus Ireland.

  • Demonstrate creativity, drive, dynamism, commitment, attention to detail and best practice in all activities.

  • Share Focus Ireland’s values, participate as a full member of the Focus Ireland team and support activities across the whole organisation as appropriate.

  • Engage in regular one to one sessions with your line manager.

  • Be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your manager or Health & Safety Representative.

Information Technology:

  • Ensure information systems are maintained and kept up to date as appropriate.

  • Ensure compliance of charities regulation, data protection acts, governance and best practice.

  • Well experienced in MS Office and CRM software (preferably Microsoft Dynamics).

Self-Development:

  • To assume responsibility for his/her own professional development and safe work practice.

  • To keep abreast of current developments in the NFP and marketing sectors.

 To Apply, Please Send CV and Cover Letter to recruit@focusireland.ie

  • Closing Date for Applications
    1st August 2019

Head of Audiences & Development - IMMA (Irish Museum of Modern Art)

BACKGROUND 

The mission of IMMA is to connect audiences and art and to provide a space where contemporary life and contemporary art connect, challenge and inspire. 

Since it’s opening in 1991 the museum has rapidly established itself as a significant and dynamic presence in the Irish and international arts arena. It is highly regarded by its peers throughout the world for the range and relevance of its exhibitions, for its innovative use of its growing collection, for its award-winning education and community programme and for its visitor-centred ethos and facilities. 

The programme goes beyond the gallery space to harness the full potential of IMMA’s home in the buildings and extensive 48-acre grounds of the Royal Hospital Kilmainham (RHK), Dublin, with a programme of live performance, summer festivals, food and gardening that invites the audience into a direct interaction with creativity, and provides a space for debate, inspiration and participation.

 

THE ROLE 

Overview 

The Head of Audiences & Development will play a leading role in the delivery of IMMA’s challenging strategic aims and objectives; while leading on the development and implementation of an integrated fundraising, communications, visitor engagement and digital strategy that support the sustained growth of IMMA’s audiences; online and on site. 

Reporting to the newly appointed Director, s/he will have overall accountability and responsibility for both institutional and programmatic communications for the museum; driving IMMA’s engagement with its broad museum audience; and working with specific audiences that support IMMA’s work including media, members and corporate, private and philanthropic funders. A key function of the role will be driving income generation, particularly fundraising and development. 

DUTIES AND RESPONSIBILITIES 

  • Lead and inspire IMMA’s Audiences & Development teams.

  • Develop and lead the successful delivery of IMMA’s Development Strategy, supporting the Development team to service existing corporate and private fundraising relationships effectively.

  • Prepare annual plans and budgets for the development of philanthropic support.

  • In collaboration with the Director and Senior Management Team, initiate a long-term sustainable development and funding plan from public and private sources including government and international grants, commercial income, corporate sponsorship, membership and major individual gifts.

  • Proactively research, pursue and manage new strategic corporate partnerships in addition to managing existing partnerships.

  • Ensure growth of IMMA Members and Patrons.

  • Secure resources to care for and develop the national collection of modern and contemporary art.

  • Capture the lead in time and build a business case around resource planning for effective capital fundraising for the new Collections and Learning Centre.

  • Devise and deliver effective communications and digital strategies that support the sustained growth of IMMA’s audiences; online and on site.

  • Ensure efficient and effective use of development, marketing & communications budgets through close monitoring.

  • Actively monitor and report on Key Performance Indicators (KPI) to measure effectiveness of marketing & communications.

  • Establish partnerships and manage relationships with strategic media groups, tourist boards, festivals & other key cultural organisations.

  • Maximise the potential of the new IMMA website and the IT digital capacities.

  • Contribute to IMMA’s commitment to deliver a positive experience for all our audiences as part of the Visitor Engagement steering committee.

  • This job advert is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. The job description may be reviewed in the light of new structures and / or the changing needs of the Museum.

 

PERSON SPECIFICATION 

Key Criteria will Include: 

Professional Knowledge

  • A third level qualification in a related discipline.

  • Familiarity with Wordpress an advantage. 

Significant experience of one or more of the following:

  • Proven experience of delivering dynamic fundraising / development strategies; management of marketing & communications; proven expertise in the area of digital marketing and digital platforms including a familiarity with content management systems. 

Leadership, Direction and Team Work

  • Excellent people development skills and the ability to create real and realistic goals.

  • An ability to coach and support the team to maximise their talents and abilities.

  • Demonstrable commitment to working collaboratively with senior management colleagues and external partners to share and achieve an ambitious vision.

  • Ability to plan, develop and ensure the achievement of short, medium- and long-term priorities/goals in line with IMMA’s annual budget and strategic plans. 

External Relations and Fundraising

  • Demonstrable ability to raise funds from public or private sources

  • Proven ability to form strategic alliances, partnerships and relationships.

  • Exceptional communications skills – written and verbal, with the ability to act as an ambassador and a spokesperson, for the museum.

  • A proven track record of exceeding development targets through proactive partnership development

     

TERMS AND CONDITIONS 

Duration: The current vacancy is a permanent position and is pensionable. 

Annual Leave: Annual leave will be 30 working days a year. This leave is based on a five-day working week and is exclusive of public holidays. 

Salary: Salary scale will be in accordance with point 1 of the Assistant Principal scale (PPC), currently €66,495 per annum. 

Candidates should note that IMMA complies with Department of Public Expenditure and Reform regulations and guidelines on Public Service pay and conditions of employment. 

Outside working hours: The successful candidate must be flexible and available to work occasional early mornings, evenings and weekends (as required). 

Travel: The post may require travel across Ireland and abroad. 

How to apply: Applicants should submit a Curriculum Vitae along with a cover letter by email, outlining how they meet the required criteria to human.resources@imma.ie

 

Closing date for receipt of applications: Thursday the 15th August 2019. 

 

Further Information 

If you would like to have an informal conversation about the role, please contact:

Catherine Harte, Human Resource Manager on +353 1 612 9923 

IMMA is an equal opportunities employer. 

  • Closing Date for Applications
    Closing date for receipt of applications: Thursday the 15th August 2019.

Medical Secretary (Grade IV) - St Francis Hospice Dublin

St. Francis Hospice Dublin
(Under the Care of the Daughters of Charity)

St. Francis Hospice provides a comprehensive range of palliative care services for patients and their families living in North Dublin City and County. We are currently recruiting for the following position:

Medical Secretary (Grade IV) - Outpatient Service
Fixed Term Contract – 6 months 
Monday to Friday, 37 hours per week, Raheny

Essential Requirements 
• Relevant Qualification in Office Administration or relevant discipline 
• Have a minimum of three years Clerical /Secretarial/Medical Administration experience 
• Be fully competent in MS Office, in particular, Word, Excel, Email, Internet, PowerPoint,       Access and other relevant packages.
• Excellent communications and interpersonal skills 
• Excellent planning and organisational skills

Informal inquiries to: Ms. Yolanda Cuadrado, Head of Human Resources, email ycuadrado@sfh.ie

Candidates should complete the application form and email it along with a letter of application
and a copy of their Curriculum Vitae to Ms. Dorothy Reilly, HR Assistant dreilly@sfh.ie

Application form and job description can be downloaded from the Career page on our website
https://www.sfh.ie/career-opportunities


Closing date for all applications is Thursday, 25th July 2019
Shortlisted candidates will be interviewed on Tuesday, 30th July 2019.

Visit our website at www.sfh.ie
St. Francis Hospice Dublin is an equal opportunities employer.

  • Closing Date for Applications
    Thursday 25th July 2019

Corporate Account Manager - Special Olympics Ireland

Special Olympics Ireland is seeking to appoint a dynamic, self-motivated and target driven Corporate Account Manager to join our fundraising team. Working closely with the Director, Fundraising Manager and Regional Fundraising Team, the results focussed Corporate Account Manager will drive corporate fundraising and sponsorship for the organisation by managing existing key accounts and securing new business.  

Duties and Responsibilities:

  • Develop and implement the corporate fundraising strategy for the organisation.

  • Relationship management of significant existing corporate partnership accounts including contract negotiation, fundraising and activity plans, proposals, presentations, invoicing, contact and impact reports. Actively seek new business opportunities within existing accounts while continuously seeking to improve account service levels.

  • Develop new business for the organisation in the areas of sponsorship, corporate fundraising and campaigns. Network at all levels to build new relationships for the organisation.

  • Track, manage and record corporate activity on CRM system (Razors Edge)

  • Manage corporate budget and return on investment from corporate activities.

  • Work closely with the Fundraising Manager and Regional Fundraising Coordinators to deliver on corporate income targets.

  • Work closely with the Marketing and Communications Manager on sponsorship deliverables and corporate communication platforms

  • Build strong internal relationships with key functions in Special Olympics including sport, volunteers and regional offices

 Knowledge & Experience:

  • Experience in a similar role is essential

  • Proven experience in achieving and delivering on income targets

  • Experienced networker with an ability to manage multiple relationships at all levels

  • A third level qualification in a relevant discipline would be desirable

  • Strong ability to manage budgets, finance and fundraising

 Skills & Competencies

  • Strong interpersonal, communication and relationship building skills

  • Strong negotiation skills

  • Ability to network and influence at all levels

  • Demonstrable ability to achieve set targets/goals

  • Excellent presentation delivery skills

 Other requirements

  • A full driving licence and access to a car as this position requires some travel.

  • Flexibility to travel as required

How to Apply: If you are interested in applying for this position please apply via the www.jobs.ie website 

  • Closing Date for Applications
    Friday 09 August 2019

Fundraising Coordinator - Merchants Quay Ireland

Job Title: Fundraising Coordinator

Department: Fundraising & Communications

Reports To: Fundraising Manager

Purpose of Job: The Fundraising Coordinator will support the delivery of MQI’s individual giving and corporate strategy by helping to secure significant income for the organisation’s work. The Coordinator will engage with prospective donors, encouraging them to learn more about MQI’s mission and values. The Coordinator will also increase the lifetime value of current supporters by promoting the organisation’s work and the importance of continued support in changing lives.

They will be a key member of MQI’s Fundraising & Communications Team. They will work closely with the Individual Giving Manager and the Major Giving & Legacies Fundraising Manager to implement MQI’s donor development and corporate strategy, which delivers key communications to existing and potential supports and encourages higher level giving.

Primary Duties and Accountabilities:

  • Work with the Individual Giving Manager to implement the donor development strategy which will deliver key communications to existing and potential supporters.

  • Develop key working relationships with internal and external stakeholders such as the communications and services personnel, MQI clients and suppliers for integrated campaigns.

  • Develop and implement integrated direct marketing campaigns using several channels, such as direct mail, email, telemarketing, press, radio and digital.

  • Deliver activities/communications to manage the supporter life cycle including, retention, reactivation and upgrading of donors.

  • Manage campaign budgets by monitoring expenditure, communicating with external suppliers and undertaking regular reviews as needed.

  • Develop innovative fundraising campaigns to attract funding from new corporate supporters. Identify, approach and secure new corporate partnership opportunities, focusing on Charity of the Year partnerships, corporate donations, sponsorship opportunities, employee fundraising, payroll giving and gifts in kind.

  • Promote and manage Chef for a Day employee volunteering programme. Leverage connections with appropriate cultivation strategies.

  • Maintain internal administration and CRM processes, including uploading files and running reports.

  • Ensure the donor database is used as a tool for increasing income from existing supporters, as well as a resource that can help support future fundraising initiatives.

  • Continually review, revise and improve thank you materials/processes with the aim of improving door care and increasing supporter loyalty/giving.

  • Attend conferences, relevant events and training as opportunities arise.

These duties are a guide to the general range of responsibilities and are neither definitive nor restrictive. The Individual Giving Coordinator may from time to time have to undertake any reasonable request as directed by their line manager.

Person Specification

MQI are seeking someone with substantial experience of fundraising, particularly direct marketing campaigns. Candidates will be expected to demonstrate an in-depth understanding of donor development and have a proven track record of successfully managing projects to meet challenging deadlines. The ideal candidate will be excellent communicator with the ability to build strong and long-lasting relationships with personnel from other corporate organisations, MQI departments, MQI clients and suppliers. 

Core Competencies and Skills Summary

Criteria

Essential

  • Third Level qualification in marketing, business or related discipline

  • Track record of achievement in a previous, similar role

  • Deep understanding of fundraising or business development

  • Excellent relationship management skills and ability to communicate in all forms (written, verbal, negotiation, presentation skills, etc.

  • Ability to work under pressure and to challenging deadlines.

  • Energy, enthusiasm and flair to work hard and achieve ambitious targets

  • Experience of managing budgets

  • Critical thinking and analytical skills

  • Passionate about MQI’s cause

Desirable

  • Experience of managing personnel and small teams

  • Strong understanding of GDPR

  • Understanding of the not-for-profit sector                                                               

Salary Scale:      €37,000 to €45,000

Hours:                  39 hours per week

Duration:             Permanent, Full Time  

Location:             Fundraising & Communications Dept, Head office, Merchants Quay.

What does Merchants Quay Ireland offer as an employer?

  • Fulfilling and Challenging work

  • Sick Pay Scheme

  • 26 days Annual Leave

  • Defined Contribution Pension Scheme (after 6 months)

  • Death In Service (from commencement of employment)

  • Line Management Supervision

  • Learning and Development Programme

  • Paid Family Leave (Maternity, Paternity, Parental, Adoptive, Force Majeure and Compassionate Leave)

  • Educational Assistance (Study and Examination Leave)

  • Employee Assistance Programme (EAP)

  • Health & Wellness Programme

If you are interested in applying for this position, please complete an application form (which can be found on our website) and return to recruitment@mqi.ie with a copy of your up to date CV attached by Wednesday, July 31st, 2019.  Please ensure to include the following title in the subject line of your email ‘Application for Fundraising Coordinator – Ref FND071904’.

https://mqi.ie/event/fundraising-coordinator/

Applications that do not have this title may fail to be shortlisted. 

Closing Date for Applications
31st July 2019

Fundraising & Events Coordinator - The Hope Foundation

POSITION: Fundraising & Events Co-Ordinator 
LOCATION: The Hope Foundation, Cork
START DATE: Immediate start
SALARY: Negotiable - Depending on experience.

The HOPE Foundation was established in 1999, and is dedicated to promoting the protection of street and slum connected children primarily in Kolkata, India. HOPE implements a range of programmes in a variety of sectors including, healthcare, education, child protection, vocational training and nutrition. We work for some of the most vulnerable and underprivileged children and communities in Kolkata, with the objective of bringing about lasting positive changes in their lives. HOPE has a vision of “a world where it should never hurt to be a child”.

Main Responsibilities of the Role
• Primarily raising public funds for The Hope Foundation through existing fundraising events and sourcing of new donors.
• Raising awareness of the work of HOPE. 
• Supporting fundraising volunteers in their activities on behalf of HOPE.
• Liaising with HOPE Comms team re PR/media activities associated with fundraising/events.
• Setting realistic and achievable fundraising targets for HOPE fundraisers.
• Providing off-site support at HOPE events.
• Public speaking and presentations on behalf of HOPE.
• Providing ad hoc support to senior staff as required.
Person Specification for this role
• At least 3 years’ experience in events and fundraising.
• Excellent MS Office skills particularly in Excel and Word.
• Excellent/ fluent written and oral (English) communication skills.
• Excellent interpersonal skills with a strong supporter/donor focus.
• Strong organisational and multi-tasking abilities.
• Meticulous and thorough approach to work, with excellent attention to detail.
• Self-starter and ability to work as part of a team. 
• Genuine interest in, and passion for the work of The HOPE Foundation.
• Full clean driving licence.
• Prepared to work occasional evenings and weekends at events if required.
• Willingness to travel - to events etc.

Notes
• Contract of indefinite duration subject to 6 months probationary period. 
• The duties listed in this job description are not exhaustive and may be subject to change at the discretion of the HOPE Honorary Managing Director, and / or as circumstances dictate.

Closing Date for Applications
Friday 9 August at 5 pm

CV’s and cover letters to be emailed to: admin@hopefoundation.ie

Fundraising Administrator- Corporate - Irish Cancer Society

TITLE: Corporate Partnerships Administrator

REPORTS TO: Corporate Partnerships Manager 

LOCATION: Based in Dublin

HOURS: Full Time (35 hours per week)

Evenings and weekend work may be required.

CONTRACT TYPE: Fixed Term Contract 

OVERALL RESPONSIBILITY

  • To assist the Corporate Partnerships Team in delivery of the Irish Cancer Society’s Corporate Partnerships strategy. 

  • To administer the Society’s corporate correspondence, filing and database. 

  • To respond to, resolve and record all corporate enquiries (in all formats) in a timely manner and to agreed standards.

  • To process, track and ensure accurate recording and processing of all new donor information. 

MAIN DUTIES/RESPONSIBILITIES

The Corporate Partnerships Administrator will take on a number of very specific tasks as well as being involved in corporate campaigns, events and new projects.  The main aspects of the Corporate Partnerships Administrator role would be as follows:

  • Responsible for the day to day correspondence with existing corporate partners on various enquiries and requests.

  • Telephone and written follow-up to partners as agreed by Corporate Partnerships Manager and Officer.

  • Liaising/working with Finance and Fundraising teams in receipting corporate partners. 

  • Administration of the corporate communications programme. 

  • Administration of the corporate Matching Gift programme.

  • Administration of the corporate partnerships visits, meetings and programme updates into DYNAMICS database.

  • Assisting the Corporate Partnerships Manager with production of income reports. 

  • Contacting donors to validate, clarify and update donor files. 

  • Build relationships across the Society to facilitate the delivery of excellent donor care. 

  • Attend fundraising events and assist in the planning and execution of corporate fundraising activities.

  • Ensure that all donors and prospects receive the highest standard of care and stewardship through effective and timely communication, in person, phone, email and mail.

  • Assisting with employee fundraising campaigns.

  • Assisting with the Charity of the Year relationships.

  • Overseeing once off fundraising events. 

  • Cash handling, banking, acknowledging and receipting income in accordance with Society policies and procedures. 

  • Maintain confidentiality regarding supporter information at all times, and to ensure compliance with the Data Protection Act.

  • Reception rota as required.

GENERAL

  • The Society operates a no-smoking policy and the post holder must not smoke in the office or when on Society business outside the office. 

  • All employees are required to be aware of their responsibilities towards health and safety and to adhere to fire regulations. 

  • This job description is not exhaustive.  It merely acts as a guide and may be amended to meet the changing requirements of the Society at any time after discussion with the post holder. 

QUALIFICATIONS:

  • Third level qualification desired but not essential or relevant experience gained in the corporate, not for profit sector or a customer service environment.

  • Two years administrative experience. 

  • Highly computer literate, experience of customer/ donor databases and excel is preferred. 

  • Customer Service background.

  • Strong preference for experience with working with Corporates.

PERSON SPECIFICATION:

  • Strong empathy with compassion for the Society.

  • Ability to input data quickly and accurately. 

  • Professional telephone manner essential.  Ability to handle enquiries and complaints appropriately and sensitively.

  • Ability to make decisions using good judgement and reasoning.

  • Excellent writing and editing skills, ability to draft and edit letters, acknowledgements and a range of fundraising materials.

  • Ability to work independently and as part of a team.

  • Strong organisational skills.

  • Excellent attention to detail.

  • Ability to deliver to multiple deadlines.

  • Computer literate including use of databases and Microsoft Office suite.  

  • Flexibility to work in a fast paced, deadline driven environment.

HOW TO APPLY:  If you are interested in applying for this position, please send curriculum vitae and cover letter including current remuneration package to: Nicola Cosgrove, PA/Department Administrator - HR, Irish Cancer Society, 43/45 Northumberland Rd., Dublin 4. Email: recruitment@irishcancer.ie

The closing date for applications 23rd July 2019.

The Irish Cancer Society is an equal opportunities employer.

We do not require the assistance of Recruitment Agencies.

Programme Officer - Aidlnk

Aidlink works in partnership with local African NGOs and target communities in Kenya, Uganda and Ghana, building their capacity to become empowered, independent leaders of their own development.

By supporting our partners’ work in education, water and sanitation and agricultural livelihoods, Aidlink is committed to promoting child rights, especially for girls, combating climate change, and mobilizing local communities for effective, sustainable change.

We are currently recruiting for the fulltime position of Programme Officer.

Job Title:

Programme Officer (fulltime)

Location:

Dublin

Job Purpose: 

Aidlink is recruiting a Programme Officer to join our small team and support senior management in the planning, implementation, monitoring and evaluation of partners and projects supported by Aidlink.

Primary duties and responsibilities include:

  1. Partner Relations and Programme Management

  2. Donor Relations

  3. Organisational Development and Capacity Building

  4. Strategic and Policy Support

  5. Development Education / Immersion Programme support.

See our website for full job description. To apply, please email CV and cover letter to info@aidlink.ie. Closing date: Friday 2ndAugust 5pm

  • Closing Date for Applications
    2nd August 2019, 5pm

Sales Manager - RDS

Title: Sales Manager

Reporting to: Deputy Chief Executive- Commercial (DCE-C)

Job Purpose: To contribute to the development and growth of new and existing

venue business, thereby maximising revenue for the RDS venue

Key Responsibilities

  1. Achieving budget targets set on an annual basis, especially around new business

development and delivery.

  1. Develop and secure new business opportunities and repeat business for the RDS by:

  2. Proactively organising lead generation and/ or handling in-bound queries,

conducting site inspections with prospective/ existing clients, negotiation of

agreements and setting pricing.

  1. Preparing proposals for clients in a timely manner, follow up and conversion

of proposals/ communications to actual sales.

  1. Management of own sales pipeline, forecasting for weekly meetings and

delivery of personal and team revenue targets.

  1. Using the CRM system (EBMS) to ensure all relevant information is captured

and utilised.

  1. Lead generation activities and sales campaigns, working within GDPR

guidelines, strategically targeting local and international markets for business.

  1. Provision of sales handover meetings and assisting Operations team with

client contract fulfilment.

  1. Key account management of clients after-sales and through-out their time

with the RDS.

  1. Ensuring that the Catering Provider/ third party suppliers (e.g. AV, TM) have

Client contact details for fulfilment/ upselling and linking with relevant staff

to ensure revenue maximisation and good customer service are always

experienced by our clients.

  1. Post event contact with the Client, to seek quality of service feedback and

survey completion as appropriate. Update Client Event Meeting attendees

on any interesting feedback or information where appropriate.

  1. Build sound working relationships with Clients ensuring at all times a high level of

service satisfaction and an increased positive experience at the RDS venue, with

strong revenue supporting your work.

  1. Participate in any other RDS projects, events or activities as directed by the DCE-C

and/or Chief Executive. The sales manager will have a role (TBC) in the annual

Dublin Horse Show and will be agreed within 3-6 months of working with the RDS.

Person Specification 

Personal Attributes & Skills 

  • Proven track record of winning new business; closing sales and successfully account

managing existing clients, with a keen focus on negotiation skills and being able to

manage and influence internal and external stakeholders;

  • A team player with a strong work ethic, proactive approach and an ability to work on

own initiative;

  • Motivated, confident and credible person with the ability to negotiate on behalf of the

RDS whilst building solid working relationships with clients/customers;

  • Strong presentation skills as you will be presenting regularly to senior stakeholders both

internally and externally, as well as excellent communication and writing skills;

  • A creative problem solver and ability to work calmly under pressure;

  • Proficient in Microsoft Office Suite and ICT tools. Candidate should be very comfortable

with the role of ICT / CRM in supporting and maximising the sales process.

Experience 

  • At least 5 years relevant senior sales experience and track record of successful sales and

contra negotiation;

  • Sales experience in the entertainment/hospitality sectors would be advantageous;

  • Experience with tender submission is desirable.

Qualification 

  • Third level business or related degree.

The role will require flexibility to work outside of normal office hours when required,

including weekends.

  • Closing Date for Applications
    29 July 2019

Telemarketer - Oxfam Ireland

Oxfam Ireland requires an engaging and enthusiastic advocate for its growing telemarketing team - an amazing individual, to join an amazing team, to inspire and engage supporters of Oxfam and members of the public in relation to the crucial work Oxfam Ireland is carrying out.

We would love to hear from you if you:

  • Possess excellent communication and interpersonal skills, and very strong spoken English.

  • Are passionate, determined and committed to the work of Oxfam

  • Have an interest in international development, the NGO or charity sector

  • Experience in fundraising is a definite advantage, though non-essential as full training is provided

What will the role entail:

  • Contacting previous regular donors to encourage them to give again

  • Contacting supporters of our campaigns to encourage supporting with a monthly gift

  • Upgrade of active committed givers to make an increase to their monthly gift

  • Thank you calls to our loyal donors to show appreciation for their support

Hours of work: 35 hours per week (11am – 7pm, Monday - Friday)

Job Type: Full-time

Salary: €13.13 /hour

Job Location: Dublin

If you think this role is for you - apply today with CV and cover letter to IRL-fundraisers@oxfam.org

  • Closing Date for Applications
    16/08/2019

Childline Regional Supervisor - ISPCC

Childline Supervisor, Limerick, Full Time. 

We have an exciting opportunity for an experienced professional to become part of the ISPCC Services Team as a Childline Supervisor, Limerick.  

We are looking for a highly motivated and committed individual who can work on their own initiative and as part of a team. If you have the knowledge, skills and minimum 2 years’ experience, then we would love to hear from you.

This role is 39 hours per week.

Should you feel you are suitably qualified and experienced, then please forward your completed application form to HRSupport@ispcc.ie by close of business on 6th August 2019. 

Download Job Description

Download Application Form

  • Closing Date for Applications
    COB 6th August

Door to Door Fundraiser (Galway) - Oxfam Ireland

Oxfam is a global movement of people who won’t live with the injustice of poverty.

Oxfam works in three ways: we respond to emergencies, saving lives and helping survivors recover; we provide people with the skills and resources to lift themselves out of poverty; and we campaign to change the unjust policies that keep people in poverty.

Joining the Oxfamily is an opportunity for you to develop a career within the third sector, not only here in Ireland, but with our sister organisations all over the world, from Australia, to New Zealand, Brazil to America. Will you join us?

Rate of pay: €11.11 per hour for first 20 training shifts, €13.13 - €15.15 per hour after first 20 training shifts and in addition, performance related pay.

The role will entail our fundraisers informing, inspiring and recruiting members of the public on their doorstep to establish regular gift donations.

Job purpose: Direct Dialogue fundraising is currently playing a very important role in enabling Oxfam Ireland to achieve our fundraising targets, and allowing us to maximise the benefits for those most in need.

The post will involve 

  • Recruiting donors door to door to support Oxfam Ireland through direct debit regular gifts.

  • Informing, inspiring and engaging the Irish public about the crucial work Oxfam Ireland is carrying out.

  • Representing Oxfam Ireland always in a friendly, courteous and professional manner at all times, and abiding by the fundraising code of conduct and established protocols.

The successful candidate will have 

  • Excellent communication and interpersonal skills, with an ability to engage and inspire, and very strong spoken English.

  • A passion for Oxfam Ireland's work, knowledge of emergency/developmental aid issues is beneficial also though non essential.

  • An outgoing personality, enjoy interacting with members of the public and working outdoors within a team dynamic.

  • Experience within direct dialogue is a definite advantage, though non essential as full training is provided.

  • Access to an Internet enabled phone for new SEPA banking compliance procedures which are now mandatory.

(A full clean driving licence is advantageous though non essential for successful applicants)

To apply please email cover letter and CV to: IRL-fundraisers@oxfamireland.org

Closing Date for Applications
15/08/2019

Door to Door Fundraiser (Dublin) - Oxfam Ireland

Oxfam is a global movement of people who won’t live with the injustice of poverty.

Oxfam works in three ways: we respond to emergencies, saving lives and helping survivors recover; we provide people with the skills and resources to lift themselves out of poverty; and we campaign to change the unjust policies that keep people in poverty.

Joining the Oxfamily is an opportunity for you to develop a career within the third sector, not only here in Ireland, but with our sister organisations all over the world, from Australia, to New Zealand, Brazil to America. Will you join us?

Rate of pay: €11.11 per hour for first 20 training shifts, €13.13 - €15.15 per hour after first 20 training shifts and in addition, performance related pay.

The role will entail our fundraisers informing, inspiring and recruiting members of the public on their doorstep to establish regular gift donations.

Job purpose: Direct Dialogue fundraising is currently playing a very important role in enabling Oxfam Ireland to achieve our fundraising targets, and allowing us to maximise the benefits for those most in need.

The post will involve

  • Recruiting donors door to door to support Oxfam Ireland through direct debit regular gifts.

  • Informing, inspiring and engaging the Irish public about the crucial work Oxfam Ireland is carrying out.

  • Representing Oxfam Ireland always in a friendly, courteous and professional manner at all times, and abiding by the fundraising code of conduct and established protocols.

The successful candidate will have

  • Excellent communication and interpersonal skills, with an ability to engage and inspire, and very strong spoken English.

  • A passion for Oxfam Ireland's work, knowledge of emergency/developmental aid issues is beneficial also though non essential.

  • An outgoing personality, enjoy interacting with members of the public and working outdoors within a team dynamic.

  • Experience within direct dialogue is a definite advantage, though non essential as full training is provided.

  • Access to an Internet enabled phone for new SEPA banking compliance procedures which are now mandatory.

(A full clean driving licence is advantageous though non essential for successful applicants)

To apply please email cover letter and CV to: IRL-fundraisers@oxfamireland.org

Closing Date for Applications
15/08/2019

Philanthropy Manager - Focus Ireland

Title:                                                     Philanthropy Manager

Location:                                             Focus Ireland, High Street, Dublin

Reporting to:                                     Partnerships and Philanthropy Manager

Type of Contract:                             Permanent Full Time

Primary Purpose: Focus Ireland has developed an ambitious strategy to - prevent homelessness ever occurring for as many people as possible, to provide effective support and solutions to homeless for those who do become homeless.

This role will develop and profile key Major Donors, Mid-Level donors, Trust and Foundations, and Legacy prospects and coordinate their stewardship and prospect management along a planned activity calendar for each target.   This role will work closely with the Partnership and Philanthropy Manager, Fundraising Director and CEO office.

This role requires professional sales or development experience, networking skills, proven project management and relationship development successes, and excellent application writing and proposal development skills with strong attention to detail.

Key Responsibilities

  • Responsibility for the delivery of ambitious fundraising targets as a key member of the Partnership and Philanthropy team.

  • Strategy development, planning and implementation of a busy programme of research, cultivation, developing and closing proposals that engage large funders and philanthropists to support our w

  • Play a key role improving and developing major gifts and philanthropic learning, experience, culture and techniques within the organisation.

  • Develop the legacy giving strategy and implementation plan, supporting the legacy officer to embed the plan across all fundraising departments and the wider organisation.

  • Utilise proven research skills and strategic techniques to support all gifts identification, activity and cultivation of potential philanthropic and major donors.

  • Research proposals and impact reports tailored to the requirements of individual partners working closely with other departments to gather accurate information, resources, case studies and funding requirements.

  • Develop persuasive proposals, pitches, presentations and meeting briefs to secure donor support.

  • Drive and manage the cultivation and stewardship of the donor portfolio and to put appropriate systems in place to manage this effectively.

  • Conduct research, briefings and gift request meetings in conjunction with relevant Focus Ireland leaders, staff and external leaders.

  • Support the growth of established Focus Ireland Giving Circles, Women’s Philanthropy Circle and Key Circl

  • Line manage the Philanthropy Officer and other members of staff as appropriate.

  • Manage and roll out philanthropy cultivation events as required.

  • Co-ordinate and manage department’s budget.

  • Develop knowledge of Focus Ireland programmes and projects to understand and articulate impact to prospective support

  • Use Focus Ireland launches, hospitality evenings, thank you occasions and other planned events as part of the cultivation and ongoing relationship management processes

  • Organise and oversee project visits as appropriate to the cultivation processes

  • Devise and oversee set up a reporting system that will deliver pertinent and timely information to donors and funding partners informing them how their gift is being spent.

  • Develop new initiatives and channels that enable major project.

Systems, Budgets and Reporting

  • Coordinate donor processes on a day to day basis ensuring best practice governance is adopted at all times

  • Use the donor database and ensure quality approach to updating, and recording of all activities

  • Reconcile key financial activity working with finance

  • Reporting on departments activity

  • Analysis and maintenance of a healthy 2-3 year pipeline of support

Essential Criteria

  • Strong research skill

  • 3-5 years’ experience of major giving, trust/foundation or corporate partnership development or delivering significant fundraising results from key donor

  • Good donor database experience and analytical skill

  • Strategic planning and strong project management skill

  • Good understanding of the sector, giving and donor behavior and insight

  • Excellent attention to detail

  • Proven success in proposal and report writing

  • Experience rolling out donor communications (oral and written).

  • Professional communication skill

  • The successful candidate will need to show reasonable flexibility in relation to hours of attendance to meet the needs of the w Work during weekends, evenings and unsociable hours may on occasion be required.

General

  • Undertake any relevant work delegated by the management team

  • Share Focus Ireland’s values, participate as a full member of the Focus Ireland team and support activities across the whole organisation as appropriate

  • Engage in regular one to one sessions with your manager

  • Participate in relevant training and development courses as agreed with your manager.

  • Be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your manager or Health & Safety Representative.

To apply to the above role please submit your CV and Cover letter to recruit@focusireland.ie

Closing date 29th July 2019

Focus Ireland is an equal opportunities employer

Closing Date for Applications
29th July 2019

CRM Data Management Executive - Children’s Health Foundation

Job Title:                                    CRM Data Management Executive

Reporting to:                            Director of Finance

Location:                                  Temple Street Foundation, Temple Street, Dublin 1

Job Type:                                  Contract – 1 Year (Maternity Cover)

Salary:                                        €40,000

About the Organisation

For many years, paediatric healthcare in Ireland has been delivered through a combination of services at 3 paediatric hospitals (Temple Street, Crumlin and Tallaght). The Children’s Health Bill 2018 saw the formation of Children’s Health Ireland, and this new company took over responsibility for the three existing hospitals from 1st January 2019. 

Aligned with this paediatric healthcare change, the three fundraising foundations associated with each of the hospitals, Temple Street Foundation (TSF), The Children’s Medical and Research Foundation Crumlin (CMRF) and the National Children’s Hospital Foundation Tallaght (NCHF), agreed that it would be best to come together to form a new Foundation.

When a child you love is sick, your top priority is finding the best care and research available. It’s ours too. At CHF our team has one simple mission – helping sick children and their families.   We now have a vacancy on our team and would welcome applications for the role of CRM Data Management Executive. 

The role will be in our Temple Street offices and will report to the Director of Finance of Temple Street Foundation.

Role and purpose:

The role of the CRM Data Management Executive is to maintain and enhance the integrity of Temple Street Foundation’s client data within the CRM system and to ensure continued user confidence in the system and its content.

The role will incorporate daily data entry and data maintenance tasks as well as providing user support in campaign management, bespoke reporting, data enhancement, staff training and system improvement considerations.

Core Responsibilities:

Data Quality

  • Data input quality management - reviewing organisation and contact entries and completing gap analysis from input source, via internet and other information sources

  • Actively promote and improve CRM usage

  • Identifying data duplication, redundancy and resolving same

  • Data segmentation and enhancement by tagging with the assistance of system categorisation

  • Data analysis of Campaigns

  • Create marketing data lists for telephone, post and email campaigns upon request.

Income data entry

  • Daily income entry from multiple sources and reconciliation with finance department

  • Scanning of income support documentation to a supporters’ record.

  • Import bulk files

  • Import communication and Data protection consents.

Support and Training

  • Complete Group and One-to-one training

Management Reporting

  • Create and generate data reports as requested by the Leadership and Fundraising teams

  • Integration of third party data sources

 CRM System Promotion and Development

  • Actively promote the functionality of the system amongst business users

  • Periodic user-group feedback

  • Drive continuous improvement of system so that it continues to meet user group needs and keeps pace with good practice CRM systems

  • Liaise with CRM account manager

  • Actively promote the functionality of the system amongst business users

Data protection

  • Act as Data protection officer

  • Create, update and implement policies

  • Deliver and manage Data Protection Training to all staff

  • Ensure Data Protection Policies are enforced

  • Continuous professional development in GDPR laws and policies

  • Implement the Foundations data destruction policy

 

Skills, Experience & Qualifications

The CRM Data Management Executive will have a good track record of experience in an analytical role (ideally 3-5 years), managing client data, ideally in a CRM system or other client data management systems.

  • In addition to being highly analytical, the candidate will also have the ability to operate with a commercial perspective, appreciating the importance of using data & insight to support business development and marketing objectives.

  • Technically, the candidate needs to possess significant data management system experience, plus a strong understanding of Windows desktop applications, in particular advanced Excel skills.

  • These technical skills need to be complimented by equally strong communication skills to ensure any insight and data is understood by individuals and teams across the Foundation. Also, strong communication skills will be required in order to deliver both one-on-one and group training sessions.

  • Marketing and/or Business Development knowledge/experience would be advantageous as the individual will act as the internal expert on data segmentation and analysis techniques to ensure best practice across the firm in leveraging firm data for business development and marketing purposes.

  • The candidate should have a strong focus on delivering a high level of service back to users and have an aptitude for close attention to detail. As the individual will spend time responding to user enquiries, they should feel comfortable dealing with people at all levels of the Foundation and managing expectations accordingly.

  • Experience in Non-profit industry is desirable.

Essential Skills:

  • 3rd Level qualification in IT or equivalent or demonstrable experience in database management

  • Knowledge of CRM system

Person Profile:

  • Proven experience in maintaining CRM database systems

  • Will be able to discuss technical database issues in an appropriate way with non-technical staff

  • Excellent interpersonal skills with the ability to communicate at all levels and with all stakeholders

  • Have good technical procedural writing skills

  • Experience with ThankQ desirable but not essential

  • Will be able to manage data within a complex database

  • Will have appropriate professional experience providing customer service

  • Will have reliable discretion dealing with sensitive and confidential information

  • Will have relevant training as Data protection officer

Applicants should apply enclosing a CV and cover letter to andrea.neill@cuh.ie

Closing date for all applications is the  31st July 2019

Due to the high volume of applications anticipated, we are only in a position to contact those selected for interview. Successful candidates can expect a response within 2 weeks from closing date.

  • Closing Date for Applications
    31st July 2019