Job Purpose

To manage the shop in an efficient manner, and to maximise profit to support Barnardos' work with children and families in Ireland.

Core Job Requirements

·              To manage and develop the shop in the context of an agreed work plan and financial targets

·              To recruit, train and supervise shop staff both paid and voluntary

·              To ensure there are adequate staffing levels in the shop at all times

·              To ensure the appearance of the shop (both internally and externally) is attractive

·              To be responsible for merchandise including: its security, its preparation for sale, and its display

·              To maintain an efficient, accurate and up to date recording system (which would include Stock Inventory, Human Resourcing and Financial records), as appropriate

·              To be responsible for the full implementation of the Barnardos Health and Safety policy in the shop

·              Providing information - Ensuring that the shop is stocked with adequate information and leaflets on Barnardos' Services and staff are briefed accordingly with queries from the public to be dealt with in an efficient manner

·              To manage customer relations in a courteous, professional and appropriate manner

·              To gather information statistics and prepare reports, as required, including administration of databases as appropriate to the role.

·              To supervise students and volunteers where necessary and to ensure they are aware of all Barnardos policies and compile placement reports as appropriate.

Requirements Specific to this Post

• Actively work to ensure the shop and therefore Barnardos is embedded in the community
• Promote the shop in the community by seeking out and availing of any local marketing and publicity that may become available
• Be actively involved in any local festivals/events that can promote the shop and build on the goodwill and positive relationships within the community.
• Network with groups locally to build awareness of the shop and as part of the community
• Organise events within the shop based on customer suggestions and usual shop events i.e. Book Club, Glam Events, New Season Customer Evenings. Some late night work is involved in this
• To be reasonably flexible in relation to temporary branch transfer in the event required by management from time to time
• Flexibility with days/hours is required

Personal attributes

·              Commitment to the contribution of the shop to Barnardos' work with children and families

·              Excellent interpersonal skills and sales techniques

·              Commitment and ability to achieve targets

·              Ability to manage, motivate and organise staff

·              Ability to deal appropriately and sensitively with queries about Barnardos' services

·              Strong financial ability

·              Ability to deal with customers and manage volunteers

·              Strong negotiating skills

Experience

2 years retail experience, at least one of which has been in a supervisory, management role.

Qualifications

Relevant training in retail management/finance would be a distinct advantage.